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SERVCESS : a parsimonious instrument to measure service quality and information system success
Landrum, Hollis - In: Quality management journal : QMJ 15 (2008) 3, pp. 17-25
Persistent link: https://www.econbiz.de/10003783784
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Introduction to the special issue on quality management in healthcare
Prybutok, Victor R.; Zhang, Xiaoni - In: Quality management journal : QMJ 17 (2010) 4, pp. 7
Persistent link: https://www.econbiz.de/10008697525
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Examining the merits of usefulness versus use in an information service quality and information system success web-based model
Landrum, Hollis T.; Prybutok, Victor R.; Strutton, David; … - 2010
Persistent link: https://www.econbiz.de/10003979436
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Introduction to the second special issue on quality management in healthcare
Prybutok, Victor R.; Zhang, Xiaoni - In: Quality management journal : QMJ 18 (2011) 4, pp. 7-8
Persistent link: https://www.econbiz.de/10009518487
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A comparison of Magal's service quality instrument with SERVPERF
Landrum, Hollis; Prybutok, Victor R.; Zhang, Xiaoni - In: Information & management : the internat. journal of … 44 (2007) 1, pp. 104-113
Persistent link: https://www.econbiz.de/10003655334