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Service characteristics' impact on key service quality relationships : a meta-analysis
Black, Hulda G.; Childers, Carla Y.; Vincent, Leslie H. - In: The journal of services marketing 28 (2014) 4, pp. 276-291
Persistent link: https://www.econbiz.de/10010411936
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Effects of service innovation on financial performance of small audit firms in Taiwan
Yang, Yi-fang; Yang, Lee-wen; Chen, Yahn-shir - In: The international journal of business and finance … 8 (2014) 2, pp. 87-99
Persistent link: https://www.econbiz.de/10010222058
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An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron; Sok, Phyra - In: Tourism management : research, policies, practice 51 (2015), pp. 186-200
Persistent link: https://www.econbiz.de/10011414944
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Capability antecedents and performance outcomes of servitization : differences between basic and advanced services
Sousa, Rui; Silveira, Giovani J. C. da - In: International journal of operations & production … 37 (2017) 4, pp. 444-467
Persistent link: https://www.econbiz.de/10011661449
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Customer satisfaction in IT Professional Services research
Motogna, Mircea - In: Development, Growth and Finance of Organizations from …, (pp. 75-99). 2017
Persistent link: https://www.econbiz.de/10012221087
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Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi; Oliveras-Villanueva, Marc; Llach, Josep - In: International journal of hospitality management 107 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
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Quality, environmental practices and customer satisfaction in services
Kassinis, George I.; Soteriou, Andreas C. - In: Sustainable innovation and entrepreneurship, (pp. 227-247). 2008
Persistent link: https://www.econbiz.de/10003731945
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Explicating restaurant performance : the nature and foundations of sustainable service and organizational environment
Chou, Sheng-Fang; Horng, Jeou-Shyan; Liu, Chih-Hsing; … - In: International journal of hospitality management 72 (2018), pp. 56-66
Persistent link: https://www.econbiz.de/10011872695
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Innovation and information technology in services
Licht, Georg; Moch, Dietmar - 1997
The missing effect of investments of firms in information and communication technologies on productivity is studied by various recent papers (e.g. Oliner and Sichels 1994, Landauer 1995, Brynjolfsson and Hitt 1996). Several explanations are given for this missing link. Our paper deals with two...
Persistent link: https://www.econbiz.de/10011440920
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Impact of goods and services tax implementation on hotel industry : perception of accounting professionals
Jain, Priya; Sharma, M. K.; Saxena, Meha; Gupta, Shweta - In: Vision : journal of Indian taxation 11 (2024) 1, pp. 52-67
Persistent link: https://www.econbiz.de/10015063534