Service characteristics' impact on key service quality relationships : a meta-analysis
Year of publication: |
2014
|
---|---|
Authors: | Black, Hulda G. ; Childers, Carla Y. ; Vincent, Leslie H. |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 28.2014, 4, p. 276-291
|
Subject: | Measurment | Meta-analysis | Financial performance | Service characteristics | Customer orientation | Service quality | Dienstleistungsqualität | Meta-Analyse | Beziehungsmarketing | Relationship marketing | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Qualitätsmanagement | Quality management |
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