hotel industry. About that is very remarkable the improvement of the working processes, i.e. the quality of the service, but … greater improvement of the services quality. …

level of quality of services, and an offer that should satisfy the demands of the modern tourist. Dynamic development and …

This study examines which service quality components influence satisfaction and behavioural intentions of riding club …

offer in order to improve the quality of Montenegrin tourism and suggest the main marketing- management strategies for …. -- Montenegro ; tourism ; quality ; improvement …

Quality is today, in conditions of strong competition and increasing demands of guests became the foundation for … survival in the tourist market and profitability. The quality of service in small independent hotels is important for … successful business. If quality is what the guests want, demanding and expecting, then this is what a small hotel can offer …

research has been mostly focused on the detection of affective aspects of quality and satisfaction. However, little attention …

Service quality is a major issue because is the result of a judgmental value that involves both the expectations as … well as the perceptions of the customers. Despite its tremendous growth in Portugal, little is known about service quality …

The purpose of this study is to determine restaurant service quality. The aims are to: assess customers' expectations … and perceptions, establish the significance of difference between perceived and expected service quality, identify the … scores are higher than perceptions scores, which indicate low level of service quality. Furthermore, this study identified …