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A global perspective on central bank digital currency
Lee, David Kuo Chuen; Yan, Li; Wang, Yu - In: China economic journal : the official journal of the … 14 (2021) 1, pp. 52-66
Persistent link: https://www.econbiz.de/10012501659
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Sexual harassment and proactive customer service performance : the roles of job engagement and sensitivity to interpersonal mistreatment
Li, Yan; Chen, Mengyuan; Lyu, Yijing; Qiu, Canhua - In: International journal of hospitality management 54 (2016), pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
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The impact of high-commitment HR practices on hotel employees' proactive customer service performance
Chen, Mengyuan; Lyu, Yijing; Li, Yan; Zhou, Xing; Li, Weiwen - In: Cornell hospitality quarterly : CQ 58 (2017) 1, pp. 94-107
Persistent link: https://www.econbiz.de/10011638667
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Key service drivers for high-tech service brand equity : the mediating role of overall service quality and perceived value
He, Hongwei; Li, Yan - In: Journal of marketing management : MM 27 (2011) 1/2, pp. 77-99
Persistent link: https://www.econbiz.de/10008841689
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CSR and service brand : the mediating effect of brand identification and moderating effect of service quality
He, Hongwei; Li, Yan - In: Journal of business ethics : JOBE 100 (2011) 4, pp. 673-688
Persistent link: https://www.econbiz.de/10009243148
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Service quality, perceived value, and citizens' continuous-use intention regarding e-government : empirical evidence from China
Li, Yan; Shang, Huping - In: Information & management : the internat. journal of … 57 (2020) 3, pp. 1-15
Persistent link: https://www.econbiz.de/10012249146
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Has SOX enhanced non-big 4 auditors' ability to deal with client pressure?
Kao, Jennifer L.; Li, Yan; Zhang, Wenjun - In: Accounting perspectives : a journal of The Canadian … 12 (2013) 2, pp. 141-164
Persistent link: https://www.econbiz.de/10009770154
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Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction
Liu, Matthew Tingchi; Yan, Li; Phau, Ian; Pérez, Andrea; … - In: European journal of marketing : EJM 50 (2016) 3/4, pp. 464-487
Persistent link: https://www.econbiz.de/10011574451