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Service quality
Konsumentenverhalten
79,057
Consumer behaviour
78,625
Brasilien
36,594
Brazil
27,989
Theorie
9,877
Theory
9,702
Beziehungsmarketing
8,747
Relationship marketing
8,736
Markenführung
7,347
Brand management
7,344
Markenimage
6,516
Brand image
6,492
USA
5,419
Online-Handel
5,387
Online retailing
5,374
Kundenzufriedenheit
5,369
Customer satisfaction
5,367
United States
5,197
Social Web
4,699
Social web
4,697
Deutschland
4,382
Online-Marketing
4,372
Internet marketing
4,349
Dienstleistungsqualität
4,310
Brand
4,212
Markenartikel
4,208
Einzelhandel
4,126
Retail trade
4,043
Germany
3,946
Electronic Commerce
3,563
Verbraucherverhalten
3,558
Werbewirkung
3,547
Advertising effects
3,509
E-commerce
3,453
Experiment
3,334
Emotion
3,136
India
3,114
Indien
3,070
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2,934
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727
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Sammelwerk
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9
Bibliography included
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4,226
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Bloom, Nicholas
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Lemos, Renata
8
Park, Jungkun
8
Qu, Hailin
8
Sadun, Raffaella
8
Sparks, Beverley
8
Van Reenen, John
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
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National Bureau of Economic Research
5
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Escola de Pós-Graduação em Economia <Rio de Janeiro>
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
121
The journal of services marketing
106
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
64
Cogent business & management
48
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
International journal of services and operations management
27
Journal of air transport management
27
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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ECONIS (ZBW)
4,304
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1
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
2
Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
Saved in:
3
Service quality and gender differences in Brazilian self-service restaurants
Freitas, André Luís Policani
;
Barros, Marta Duarte de
- In:
International journal of services, economics and management
7
(
2015/2016
)
2/4
,
pp. 198-221
Persistent link: https://www.econbiz.de/10011688162
Saved in:
4
Customers' satisfaction with fintech services : evidence from
Brazil
Mainardes, Emerson Wagner
;
Costa, Priscilla Maria Ferreira
- In:
Journal of financial services marketing
28
(
2023
)
2
,
pp. 378-395
Persistent link: https://www.econbiz.de/10014326887
Saved in:
5
Determinants of service quality in the COVID-19 times : an analysis of online shopping in
Brazil
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
International journal of services and operations …
46
(
2023
)
3
,
pp. 429-447
Persistent link: https://www.econbiz.de/10014430316
Saved in:
6
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
7
How to better identify and measure R&D in services : constraints in Brazilian hospitals
Bohrer, Cariza Teixeira
;
Vargas, Eduardo Raupp de
- In:
International journal of innovation and technology …
10
(
2013
)
3
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009780016
Saved in:
8
Quality indicators for technology mediated education (ICT) : a discussion about organisational and technological networks in
Brazil
Rosini, Alessandro Marco
;
Limongi-França, Ana Cristina
- In:
International journal of education economics and development
4
(
2013
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10009780536
Saved in:
9
Measuring students' expectations of service quality of a higher education institution in a longitudinal design
Campos, Domingos Fernandes
;
Santos, Guido Salvi dos
; …
- In:
International journal of services and operations management
31
(
2018
)
3
,
pp. 303-324
Persistent link: https://www.econbiz.de/10011978867
Saved in:
10
Black movement : using discontinuities in admissions to study the effects of college quality and affirmative action
Francis-Tan, Andrew
;
Tannuri-Pianto, Maria
- In:
Journal of development economics
135
(
2018
),
pp. 97-116
Persistent link: https://www.econbiz.de/10011982796
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