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Service quality
Consumer behaviour
83,965
Konsumentenverhalten
81,516
Experiment
44,358
Spanien
39,845
Spain
30,043
Theorie
23,393
Theory
23,043
Willingness to pay
10,670
Zahlungsbereitschaftsanalyse
10,065
Relationship marketing
9,297
Beziehungsmarketing
9,263
USA
7,899
Brand management
7,718
Markenführung
7,678
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7,562
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7,445
Germany
6,905
Brand image
6,866
Markenimage
6,827
Spieltheorie
6,793
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6,642
Customer satisfaction
5,920
Online-Handel
5,807
Online retailing
5,795
Kundenzufriedenheit
5,752
Social Web
5,141
Social web
5,138
Online-Marketing
4,719
Internet marketing
4,706
Dienstleistungsqualität
4,677
Brand
4,417
Markenartikel
4,409
Einzelhandel
4,364
Retail trade
4,320
Vertrauen
4,203
Confidence
4,162
Electronic Commerce
3,901
Emotion
3,867
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3,839
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Han, Heesup
31
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Bujisic, Milos
8
Gil Saura, Irene
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
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Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Ernst & Young AG
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Open Evidence <Körperschaft>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Taylor and Francis.
1
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1
Verlag Dr. Kovač
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Published in...
All
Journal of retailing and consumer services
239
International journal of hospitality management
212
Journal of business research : JBR
121
The journal of services marketing
107
The service industries journal
80
Journal of hospitality marketing & management
79
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
66
Services marketing quarterly
65
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
41
Tourism management : research, policies, practice
38
Journal of service management
34
International journal of quality and service sciences
32
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
31
Journal of air transport management
30
Psychology & marketing
28
Journal of service research
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of hospitality and tourism insights
25
The TQM journal : the international review of organizational improvement
25
Journal of Services Marketing
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Marketing intelligence & planning
20
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ECONIS (ZBW)
4,674
Other ZBW resources
52
RePEc
3
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1
Analyzing mobility in peripheral regions of the European Union : the case of Canarias-Madeira-Azores
Román García, Concepción
;
Espino, Raquel
;
Martín, …
- In:
Networks and spatial economics : a journal of …
8
(
2008
)
2/3
,
pp. 141-160
Persistent link: https://www.econbiz.de/10003747914
Saved in:
2
Willingness to pay for airline service quality
Martín, Juan Carlos
;
Román, Conepción
;
Espino, Raquel
- In:
Transport reviews : TR
28
(
2008
)
2
,
pp. 199-217
Persistent link: https://www.econbiz.de/10003738055
Saved in:
3
Consumer adoption of mobile internet services : an exploratory study
Jiang, Pingjun
- In:
Journal of promotion management : JPM
15
(
2009
)
3
,
pp. 418-454
Persistent link: https://www.econbiz.de/10003903812
Saved in:
4
When to "Fire" customers : customer cost-based pricing
Shin, Jiwoong
;
Sudhir, K.
;
Yoon, Dae-hee
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 932-947
Persistent link: https://www.econbiz.de/10009553500
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5
Do customized service packages impede value capture in industrial markets?
Steiner, Michael
;
Eggert, Andreas
;
Ulaga, Wolfgang
; …
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011453165
Saved in:
6
A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen
;
Eugene Cheng-xi Aw
;
Cheng, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
Saved in:
7
Airline on-time performance and its effects on consumer choice behavior
Yimga, Jules
- In:
Research in transportation economics
66
(
2017
),
pp. 12-25
Persistent link: https://www.econbiz.de/10011902809
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8
Customer perceived value, satisfaction, and loyalty : the role of willingness to share information
Leppäniemi, Matti
;
Karjaluoto, Heikki
;
Saarijärvi, Hannu
- In:
The international review of retail, distribution and …
27
(
2017
)
2
,
pp. 164-188
Persistent link: https://www.econbiz.de/10011704061
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9
Consumers' perceived value of sport team games : a multidimensional approach
Kunkel, Thilo
;
Doyle, Jason Patrick
;
Berlin, Alexander
- In:
Journal of sport management : the official journal of …
31
(
2017
)
1
,
pp. 80-95
Persistent link: https://www.econbiz.de/10011669268
Saved in:
10
Effects of visual servicescape aesthetics comprehension and appreciation on consumer experience
Lin, Ingrid Y.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 692-712
Persistent link: https://www.econbiz.de/10011590915
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