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Management commitment to service quality and organizational outcomes
Cheung, Millissa F. Y.; To, W. M. - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 259-272
Persistent link: https://www.econbiz.de/10003980793
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Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.; Tam, Joyce F. Y.; Cheung, Millissa F. Y. - In: Service business 7 (2013) 1, pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
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Customer involvement and perceptions : the moderating role of customer co-production
Cheung, Millissa F. Y.; To, W. M. - In: Journal of retailing and consumer services 18 (2011) 4, pp. 271-277
Persistent link: https://www.econbiz.de/10009232594