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Service quality
Consumer behaviour
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Journal of marketing education : JME
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Services marketing quarterly
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When students complain : an antecedent model of students’ intention to complain
Lala, Vishal
;
Priluck, Randi
- In:
Journal of marketing education : JME
33
(
2011
)
3
,
pp. 236-252
Persistent link: https://www.econbiz.de/10010217772
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The impact of exchange lineage on customers' responses to service debacles and subsequent recovery
Priluck, Randi
;
Wisenblit, Joseph
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 365-376
Persistent link: https://www.econbiz.de/10003900817
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