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Customer input failures in service processes
Seppänen, Kaisa; Huiskonen, Janne; Karppinen, Henri - In: International journal of services and operations management 17 (2014) 4, pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
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Big Data Initiatives in Retail Environments : Linking Service Process Perceptions to Shopping Outcomes
Aloysius, John; Hoehle, Hartmut; Goodarzi, Soheil; … - 2021
Given the enormous amount of data created through customers’ transactions in retail stores, it comes as no surprise that retailers are actively seeking initiatives to leverage big data and offer their customers superior services that provide mutual, previously unattainable benefits....
Persistent link: https://www.econbiz.de/10013251216
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Big data initiatives in retail environments : linking service process perceptions to shopping outcomes
Aloysius, John A.; Hoehle, Hartmut; Goodarzi, Soheil; … - In: Big data analytics in operations and supply chain management, (pp. 25-51). 2018
Persistent link: https://www.econbiz.de/10011965326
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Service design for a holistic customer experience : a process framework
Bellos, Ioannis - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
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Activity-centred and QoS semantics in service conceptual customisation and matchmaking
Galatescu, Alexandra; Greceanu, Taisia; Neicu, Cristian - In: International journal of business process integration … 3 (2008) 3, pp. 178-193
Persistent link: https://www.econbiz.de/10003834895
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Assessing the additional impact of process recovery communications on customer outcomes: a comprehensive service recovery approach
Van Vaerenbergh, Yves; Larivière, Bart; Vermeir, Iris - 2009
Persistent link: https://www.econbiz.de/10003854104
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Chancen und Grenzen der Industrialisierung von IT-Services
Schomann, Marc; Röder, Stefan - In: Managed Services : IT-Sourcing der nächsten Generation, (pp. 65-90). 2009
Persistent link: https://www.econbiz.de/10003885173
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Does job standardization increase organizational citizenship behavior?
Chen, Li-chan; Niu, Han-jen; Wang, Yau-de; Yang, Chyan; … - In: Public personnel management 38 (2009) 3, pp. 39-49
Persistent link: https://www.econbiz.de/10003891661
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Mit Prozessmanagement Dienstleistungsqualität aufbauen und sichern
Stähli, Franz; Gysin, Marc; Frost, Jetta - In: Zeitschrift Führung + Organisation : ZfO 78 (2009) 6, pp. 290-293
Persistent link: https://www.econbiz.de/10003905195
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Managing process performance and quality for sustainability in the service organizations
Păunescu, Carmen - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 323-329
Persistent link: https://www.econbiz.de/10008666631