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~subject:"Service quality"
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Service quality
Beziehungsmarketing
25,516
Relationship marketing
25,515
Lieferantenmanagement
17,535
Supplier relationship management
17,532
Consumer behaviour
9,231
Konsumentenverhalten
9,231
Lieferkette
6,593
Supply chain
6,589
Theorie
5,852
Theory
5,841
Kundenzufriedenheit
5,641
Customer satisfaction
5,640
Deutschland
5,153
Germany
4,849
Dienstleistungsqualität
4,146
Electronic Commerce
2,898
Brand management
2,797
Markenführung
2,797
E-commerce
2,708
Logistik
2,539
Maschinenbau
2,360
Marketingmanagement
2,203
Marketing management
2,172
Social Web
2,145
Social web
2,145
USA
2,019
United States
1,994
Vertrauen
1,981
Markenimage
1,970
Brand image
1,966
Confidence
1,955
Einzelhandel
1,923
Unternehmensnetzwerk
1,923
Business network
1,921
Machinery industry
1,896
Retail trade
1,888
Business-to-business marketing
1,772
Beschaffung
1,771
B-to-B-Marketing
1,769
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Undetermined
1,971
Free
631
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Article
3,547
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600
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3,343
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3,343
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202
Book section
202
Hochschulschrift
113
Thesis
94
Graue Literatur
84
Non-commercial literature
84
Arbeitspapier
53
Working Paper
53
Collection of articles of several authors
33
Sammelwerk
33
Conference paper
26
Konferenzbeitrag
26
Bibliografie enthalten
25
Bibliography included
25
Case study
25
Fallstudie
25
Aufsatzsammlung
20
Lehrbuch
7
Textbook
7
Guidebook
6
Ratgeber
6
Reprint
6
Konferenzschrift
5
Conference proceedings
3
Bibliografie
2
Collection of articles written by one author
2
Fallstudiensammlung
2
Forschungsbericht
2
Sammlung
2
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2
Übersichtsarbeit
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
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1
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1
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English
3,860
German
286
French
2
Italian
1
Dutch
1
Swedish
1
Author
All
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Edvardsson, Bo
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Sharma, Piyush
7
Stauss, Bernd
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bilgihan, Anil
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
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Deutschland / Bundeswehr / Universität Hamburg
2
European Health Care Conference <2, 2011, Hamburg>
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Fraunhofer-Center für Maritime Logistik und Dienstleistungen
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IT Service Management Forum Deutschland
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
QUIS <11, 2009, Wolfsburg>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Technische Universität Hamburg-Harburg / Institut für Maritime Logistik
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
180
International journal of hospitality management
132
Journal of business research : JBR
110
The journal of services marketing
98
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of hospitality marketing & management
54
Services marketing quarterly
52
Journal of service research : JSR
50
International journal of contemporary hospitality management
46
Service business
45
Journal of travel and tourism marketing
43
Journal of service management
42
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of service research
33
Tourism management : research, policies, practice
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of strategic marketing
26
International journal of quality and service sciences
25
The international journal of bank marketing : IJBM
25
International journal of services and operations management
24
Asia Pacific journal of marketing and logistics
23
Marketing intelligence & planning
23
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of services, economics and management
20
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality & reliability management
17
Journal of marketing
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of service theory and practice : JSTP
17
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Source
All
ECONIS (ZBW)
4,147
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1
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1
Kollaborative Wertschöpfung : Kundenaktivitäten als Basis neuer Wertschöpfungskonstellationen für E-Services
Huber, Martin
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002265180
Saved in:
2
Exploring the influence of relational factors on supplierś inventory decisions and service performance
Wegener, Dorothea
-
2009
Persistent link: https://www.econbiz.de/10003816436
Saved in:
3
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
Pulverich, Michael
(
ed.
)
-
2007
-
1. Aufl., Stand Juli 2007
Persistent link: https://www.econbiz.de/10003555648
Saved in:
4
Optimierung kooperativer Dienstleistungen im Technischen Kundendienst des Maschinenbaus
Klostermann, Tanja
(
contributor
)
-
2008
technischen Kundendienstleistungen im
Maschinenbau
und regelbasierter Optimierung -- Ansätze zur Gestaltung einer regelbasierten …
Persistent link: https://www.econbiz.de/10014014594
Saved in:
5
Optimierung kooperativer Dienstleistungen im technischen Kundendienst des Maschinenbaus
Klostermann, Tanja
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003656621
Saved in:
6
Banklogistik : Logistiksysteme und -prozesse in Banken
Lohmann, Lutz G. E.
-
1998
Persistent link: https://www.econbiz.de/10000667490
Saved in:
7
Qualitätsmanagement in Logistikunternehmen : eine empirische Untersuchung
Koch, Jan
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10008905159
Saved in:
8
Dynamische Tourenplanung für Kunden- und Lieferdienste
Suppa, Uli
-
2013
Persistent link: https://www.econbiz.de/10010237127
Saved in:
9
Service-Management : Prozesse, Strukturen, Logistik
Tritt, Walter
-
2000
Persistent link: https://www.econbiz.de/10001465837
Saved in:
10
Prozeßorientiertes Qualitätsmanagement in der Logistik : ein Beitrag zur Steigerung der Logistikqualität
Richard, Oliver
-
1999
Persistent link: https://www.econbiz.de/10001410741
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