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Passengers' perceived service quality : a construct validation

Dhawan, Ritu; Sandhu, H. S. - In: Business analyst : a refereed journal of Shri Ram … 36 (2015) 1, pp. 82-105

Persistent link: https://www.econbiz.de/10011533006

The impact of social cues on passengers' travel experience

Ittamalla, Rajesh; Kumar, Daruri Venkata Srinivas - In: The service industries journal 39 (2019) 3/4, pp. 299-318

Persistent link: https://www.econbiz.de/10012203294

Essays on competitive contracting : an application to the mass transit industry

Nicosia, Nancy - 2002

Persistent link: https://www.econbiz.de/10003629931

Determinants of holistic passenger experience in public transportation : scale development and validation

Ittamalla, Rajesh; Kumar, Daruri Venkata Srinivas - In: Journal of retailing and consumer services 61 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012581906

Influence of passenger flow at the station entrances on passenger satisfaction amid COVID-19

Sidorchuk, Roman; Lukina, Anastasia; Markin, Ilya; … - In: Journal of open innovation : technology, market, and … 6 (2020) 4/150, pp. 1-26

Railway stations are centers of mass accumulation of people. Additional regulations change the intensity of the flow of visitors and the time of entering the station. Delays become an essential factor affecting the perceived satisfaction with all services at stations. This paper analyzes the...

Persistent link: https://www.econbiz.de/10012389062