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Perceived value, reputation, trust, and switching costs as determinants of customer retention

Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123

Persistent link: https://www.econbiz.de/10011304645

Do reputation and image matter for recommendations and switching intentions in the telecommunications industry?

Abiodun, Abolaji Joachim; Adeyemi, Kenneth Sola; … - In: Asia-Pacific journal of management research and … 11 (2015) 2, pp. 134-142

Persistent link: https://www.econbiz.de/10011383572

Service quality, corporate brand image, and switching behavior : the mediating role of customer satisfaction and repurchase intention

Srivastava, Kavita; Sharma, Narendra K. - In: Services marketing quarterly 34 (2013) 4, pp. 274-291

Persistent link: https://www.econbiz.de/10010208608

The nexus between corporate social responsibility of airports and passenger satisfaction : a cross-country study

Alam, Fahad; Yang, Qing; Bandara, Yapa Mahinda; Ahmad, Nisar - In: Corporate social responsibility and environmental management 31 (2024) 3, pp. 2454-2473

Persistent link: https://www.econbiz.de/10014531414

An exploratory study of buyers' participation intentions in reputation systems : the relationship quality perspective

Huang, Qian; Davison, Robert M.; Liu, Hefu - In: Information & management : the internat. journal of … 51 (2014) 8, pp. 952-963

Persistent link: https://www.econbiz.de/10010466557

Higher quality or lower price? : how value-increasing promotions affect retailer reputation via perceived value

Yoon, Sukki; Oh, Sangdo; Song, Sujin; Kim, Kyungok K.; … - In: Journal of business research : JBR 67 (2014) 10, pp. 2088-2096

Persistent link: https://www.econbiz.de/10010400113

Information and quality with an increasing number of brands

Alcalá Agulló, Francisco; González Maestre, Miguel; … - In: International journal of industrial organization 37 (2014), pp. 109-117

Persistent link: https://www.econbiz.de/10011292570

How customers cope with service failure? : a study of brand reputation and customer satisfaction

Sengupta, Aditi Sarkar; Balaji, M. S.; Krishnan, Balaji C. - In: Journal of business research : JBR 68 (2015) 3, pp. 665-674

Persistent link: https://www.econbiz.de/10010496157

Investigating the Impact of Service Quality Dimensions on Reputation and Brand Trust

Esmaeilpour, Majid - 2018

Purpose - The objective of this study was to investigate the impact of service quality dimensions on brand reputation … on brand trust and brand reputation. Research limitations/implications: The population of the research was limited to … impact of service quality dimensions and the level of impact of each dimension on brand reputation and trust, in order to …

Persistent link: https://www.econbiz.de/10012922863

Effects of perceived service quality, website quality, and reputation on purchase intention : the mediating and moderating roles of trust and perceived risk in online shopping

Qalati, Sikandar Ali; Vela, Esthela Galvan; Dakhan, … - In: Cogent business & management 8 (2021) 1, pp. 1-20

. Specifically, it examines the relationship between perceived service quality, perceived website quality, and perceived reputation … quality reputation, and online purchase intention. This work furthers web-store decision makers’ understanding of the …

Persistent link: https://www.econbiz.de/10012669005

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