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~subject:"Service quality"
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Service quality
Konsumentenverhalten
79,110
Consumer behaviour
78,677
Theorie
9,687
Theory
9,511
Beziehungsmarketing
8,732
Relationship marketing
8,721
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7,334
Brand management
7,331
Markenimage
6,509
Brand image
6,485
Online-Handel
5,400
Online retailing
5,387
Kundenzufriedenheit
5,358
Customer satisfaction
5,356
Recycling
4,806
USA
4,775
United States
4,573
Social Web
4,565
Social web
4,563
Kreislaufwirtschaft
4,491
Deutschland
4,438
Online-Marketing
4,336
Internet marketing
4,313
Dienstleistungsqualität
4,253
Brand
4,207
Markenartikel
4,202
Einzelhandel
4,099
Germany
4,061
Retail trade
4,021
Verbraucherverhalten
3,558
Werbewirkung
3,543
Electronic Commerce
3,516
Advertising effects
3,505
E-commerce
3,407
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3,316
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3,137
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
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7
Lee, Seonjeong
7
Lu, Lu
7
Schumann, Jan Hendrik
7
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National Bureau of Economic Research
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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IGI Global
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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ECONIS (ZBW)
4,250
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1
Guests' perceptions of emotionally expressive and non-expressive service providers within the hospitality context
Christou, P.
;
Avloniti, A.
;
Farmaki, A.
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 152-162
Persistent link: https://www.econbiz.de/10011981841
Saved in:
2
In search of value for their money : banking preferences and service quality perceptions of local and expatriate retail bank customers
Mehtap-Smadi, Salime
- In:
International journal of economic perspectives : IJEP
4
(
2010
)
2
,
pp. 459-475
Persistent link: https://www.econbiz.de/10011587686
Saved in:
3
In search of value for their money : banking preferences and service quality perceptions of local and expatriate retail bank customers
Mehtap-Smadi, Salime
- In:
International journal of economic perspectives : IJEP
4
(
2010
)
2
,
pp. 459-475
Persistent link: https://www.econbiz.de/10009008332
Saved in:
4
Evaluation of SERVQUAL instrument as bank selection criteria in the banking industry : empirical evidence from Turkish ans Greek speaking areas in
Cyprus
Senyücel, Elif
- In:
Banking and finance letters : BFL
1
(
2009
)
1
,
pp. 21-28
Persistent link: https://www.econbiz.de/10003985824
Saved in:
5
Service quality and university students' satisfaction on the travel agencies : an empirical investigation from Northern
Cyprus
Katırcıoğlu, Salih Turan
;
Mehtap-Smadi, Salime
; …
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 299-311
Persistent link: https://www.econbiz.de/10009634527
Saved in:
6
How does product recovery affect quality choice?
Atasu, Atalay
;
Souza, Gilvan C.
- In:
Production and operations management : an international …
22
(
2013
)
4
,
pp. 991-1010
Persistent link: https://www.econbiz.de/10009791609
Saved in:
7
An integrated approach for service quality and effectiveness immprovement with a case study in the
recycling
pavilion service process of Isfahan municipality
Shahin, Arash
;
Attafar, Ali
;
Samea, Monireh
- In:
Measuring business excellence : the journal of …
16
(
2012
)
3
,
pp. 84-99
Persistent link: https://www.econbiz.de/10009671258
Saved in:
8
Using a multicriteria approach to identify factors that influence e-tailing service quality
Freitas, André Luís Policani
;
Santos, Ana Carla de …
- In:
International journal of electronic marketing and …
10
(
2019
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012036978
Saved in:
9
Topics and research trends of health clubs management : will innovation be part of the fitness industry research interests?
Miragaia, Dina Alexandra Marques
;
Constantino, Magda Sousa
- In:
International journal of sport management and marketing …
19
(
2019
)
1/2
,
pp. 129-146
Persistent link: https://www.econbiz.de/10012059501
Saved in:
10
Service innovation : building a sustainable competitive advantage in higher education
Boon Liat Cheng
;
Cham Tat Huei
;
Dent, Michael M.
; …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 289-309
Persistent link: https://www.econbiz.de/10012178948
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