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Service quality
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Russell, Roberta S.
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of quality & reliability management
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Patient perceptions of quality : analyzing patient satisfaction surveys
Russell, Roberta S.
;
Johnston, Dana M.
;
White, Sheneeta W.
- In:
International journal of operations & production …
35
(
2015
)
8
,
pp. 1158-1181
Persistent link: https://www.econbiz.de/10011449453
Saved in:
2
Perceptions of care quality and the effect on patient satisfaction
Johnson, Dana M.
;
Russell, Roberta S.
;
White, Sheneeta W.
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1202-1229
Persistent link: https://www.econbiz.de/10011606598
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