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Service quality
Balanced scorecard
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Australia
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balanced scorecard
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Yang, Yi-feng
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Benchmarking : an international journal ; BIJ
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International journal of business excellence
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The service industries journal
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The impact of company learning and growth capabilities on the customer-related performance
Islam, Majidul
;
Yang, Yi-feng
;
Mia, Lokman
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
2
,
pp. 137-158
Persistent link: https://www.econbiz.de/10009547491
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2
Studies of CRM : management capabilities and the mediating role of customer satisfaction
Hsu, Cheng-Se
;
Islam, Majidul
;
Yang, Yi-feng
- In:
International journal of business excellence
10
(
2016
)
2
,
pp. 264-282
Persistent link: https://www.econbiz.de/10011666285
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3
Service capabilities and customer relationship management : an investigation of the banks in Taiwan
Yang, Yi-feng
- In:
The service industries journal
32
(
2012
)
6
,
pp. 937-960
Persistent link: https://www.econbiz.de/10009538661
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