Service capabilities and customer relationship management : an investigation of the banks in Taiwan
Yi-Feng Yang
| Year of publication: |
2012
|
|---|---|
| Authors: | Yang, Yi-feng |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 32.2012, 6, p. 937-960
|
| Subject: | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Informationsmanagement | Information management | Humanressourcen | Human resources | Bank | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009538661