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Service quality
Consumer behaviour
33
Konsumentenverhalten
30
Ghana
23
United States
16
USA
14
Marketing management
13
Marketingmanagement
13
Dienstleistungsqualität
10
Brand management
9
Customer satisfaction
9
Markenführung
9
Advertising
8
Kundenzufriedenheit
8
United Kingdom
8
Market orientation
7
Marketing
7
Relationship marketing
7
Advertising effects
6
Africa
6
Einzelhandel
6
Online retailing
6
Online-Handel
6
Retail trade
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Sub-Saharan Africa
6
Werbewirkung
6
Afrika
5
B-to-B-Marketing
5
Banks
5
Beziehungsmarketing
5
Business-to-business marketing
5
Firm performance
5
Innovation
5
Students
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Subsahara-Afrika
5
Werbung
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Brand image
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Central Africa
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Corporate social responsibility
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E-commerce
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research-article
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English
12
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Blankson, Charles
11
Prybutok, Victor R.
8
Boakye, Kwabena G.
5
Qin, Hong
3
Wen, Chao
3
Fang, Jiaming
2
Crawford, John C.
1
David, Alsius
1
Fabrize, Robert O.
1
Kwon, Junhyuk
1
Peak, Daniel A.
1
Prybutok, Victor
1
R. Prybutok, Victor
1
Senn, William D.
1
Spears, Nancy
1
Van Steenburg, Eric
1
Xu, Lu
1
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Quality management journal : QMJ
5
International Journal of Operations & Production Management
1
International Journal of Quality & Reliability Management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
Journal of business research : JBR
1
Journal of consumer behaviour : an international research review
1
Thunderbird international business review
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ECONIS (ZBW)
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Other ZBW resources
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1
Point of purchase or point of frustration? : consumer frustration tendencies and response in a retail setting
Van Steenburg, Eric
;
Spears, Nancy
;
Fabrize, Robert O.
- In:
Journal of consumer behaviour : an international …
12
(
2013
)
5
,
pp. 389-400
Persistent link: https://www.econbiz.de/10010200859
Saved in:
2
Impact of positioning strategies on service firm performance
Blankson, Charles
;
Crawford, John C.
- In:
Journal of business research : JBR
65
(
2012
)
3
,
pp. 311-316
Persistent link: https://www.econbiz.de/10009507209
Saved in:
3
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
4
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
5
An integrated model of quality for mass services in the context of the Ghanaian retail banking sector
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Thunderbird international business review
58
(
2016
)
5
,
pp. 425-438
Persistent link: https://www.econbiz.de/10011566226
Saved in:
6
The role of E-quality within the consumer dexision making process
Wen, Chao
;
Prybutok, Victor R.
;
Blankson, Charles
; …
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
Saved in:
7
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
8
Relative contributions of product quality and service quality in the automobile industry
Xu, Lu
;
Blankson, Charles
;
Prybutok, Victor
- In:
Quality management journal : QMJ
24
(
2017
)
1
,
pp. 21-36
Persistent link: https://www.econbiz.de/10011633475
Saved in:
9
The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 21-34
Persistent link: https://www.econbiz.de/10011764220
Saved in:
10
An assessment of national healthcare service delivery : a Ghanaian illustration
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
International journal of quality & reliability management
34
(
2017
)
5
,
pp. 649-666
Persistent link: https://www.econbiz.de/10011706922
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