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Service quality
China
126,779
Consumer behaviour
82,962
Konsumentenverhalten
80,482
Prozessmanagement
12,608
Theorie
12,425
Theory
12,234
Business process management
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Relationship marketing
9,469
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Brand image
6,803
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6,755
India
6,690
Indien
6,484
Germany
6,142
Customer satisfaction
5,920
Online-Handel
5,881
Online retailing
5,869
Kundenzufriedenheit
5,740
Innovation
5,512
Social Web
5,134
Social web
5,132
Dienstleistungsqualität
4,859
Online-Marketing
4,702
Internet marketing
4,689
Electronic Commerce
4,525
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Han, Heesup
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24
Usman, Osly
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Line, Nathaniel D.
14
Prybutok, Victor R.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
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Qu, Hailin
11
Wong, IpKin Anthony
11
Zhang, Min
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Wirtz, Jochen
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Jebarajakirthy, Charles
8
Park, Jungkun
8
Su, LuJun
8
Wu, Luorong
8
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7
Bujisic, Milos
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Carlson, Jamie
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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1
Deutschland / Bundeswehr / Universität Hamburg
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Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
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Friedrich-Schiller-Universität Jena
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Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Taylor and Francis.
1
Technische Universität Berlin / Institut für Werkzeugmaschinen und Fabrikbetrieb
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
235
International journal of hospitality management
205
Journal of business research : JBR
130
The journal of services marketing
107
International journal of contemporary hospitality management
85
Journal of hospitality marketing & management
78
The service industries journal
69
Services marketing quarterly
68
Journal of travel and tourism marketing
67
Cogent business & management
49
Journal of service research : JSR
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Service business
40
Tourism management : research, policies, practice
37
Journal of air transport management
35
Asia Pacific journal of marketing and logistics
33
International journal of services and operations management
32
Journal of service management
32
The international journal of bank marketing : IJBM
32
International journal of quality and service sciences
29
International journal of quality & reliability management
28
The TQM journal : the international review of organizational improvement
28
International journal of services, economics and management
27
Total quality management & business excellence
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service research
26
Psychology & marketing
26
Journal of strategic marketing
25
Journal of Services Marketing
24
Journal of retailing
24
European journal of marketing : EJM
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of hospitality and tourism insights
22
Managing service quality : MSQ ; an international journal
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of the Academy of Marketing Science
21
Marketing intelligence & planning
21
Quality management journal : QMJ
21
International journal of business information systems : IJBIS
20
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ECONIS (ZBW)
4,856
Other ZBW resources
53
RePEc
1
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1
The effect of perceived security on consumers' intent to use : satisfaction and loyalty to m-commerce in
China
Xu, Hongjiang
- In:
Journal of electronic commerce in organizations : the …
11
(
2013
)
4
,
pp. 37-51
Persistent link: https://www.econbiz.de/10010252890
Saved in:
2
Consumer adoption of mobile internet services : an exploratory study
Jiang, Pingjun
- In:
Journal of promotion management : JPM
15
(
2009
)
3
,
pp. 418-454
Persistent link: https://www.econbiz.de/10003903812
Saved in:
3
Challenges faced by banks in providing mobile banking services to the customers
Sobiya, S. L.
;
Thangavel, N.
- In:
International journal of economic research
12
(
2015
)
2
,
pp. 295-302
Persistent link: https://www.econbiz.de/10011419797
Saved in:
4
An exploratory study into the determinants of adoption of mobile TV services : an integrated value perspective
Borges, Mónica S.
;
Rita, Paulo
;
Pagani, Margherita
- In:
International journal of electronic business
12
(
2015
)
1
,
pp. 70-94
Persistent link: https://www.econbiz.de/10011458103
Saved in:
5
Understanding the adoption and usage of mobile payment servces by using TAM3
Jaradat, Mohammed-Issa Riad Mousa
;
Al-Mashaqba, …
- In:
International journal of business information systems : …
16
(
2014
)
3
,
pp. 271-296
Persistent link: https://www.econbiz.de/10010478201
Saved in:
6
Key factors affecting customers' willingness to use mobile coupons in a restaurant setting
Lee, Tzong-ru
;
Chen, Chin-yao
;
Hilletofth, Per
;
Hsu, …
- In:
International journal of management & enterprise …
13
(
2014
)
3/4
,
pp. 248-260
Persistent link: https://www.econbiz.de/10011387708
Saved in:
7
Quality of perception in m-commerce
Ghinea, G.
;
Angelides, M. C.
- In:
Mobile commerce applications
,
(pp. 284-302)
.
2004
Persistent link: https://www.econbiz.de/10002371048
Saved in:
8
Impact of brand equity and mobile web quality on intentions to use m-commerce amongst Traveloka customers
Reswanto, Fendri
;
Ishak, Asmai
-
2022
Persistent link: https://www.econbiz.de/10012938956
Saved in:
9
Intention to use mobile banking services : an Islamic banking customers' perspective from Sri Lanka
Samsudeen, Sabraz Nawaz
;
Selvaratnam, Gunapalan
; …
- In:
Journal of Islamic marketing
13
(
2022
)
2
,
pp. 410-433
Persistent link: https://www.econbiz.de/10012797461
Saved in:
10
An empirical study to measure consumer adoption of mobile banking services
Srivastava, Mallika
;
Fernandes, Semila Fenelly
- In:
International journal of public sector performance …
9
(
2022
)
1/2
,
pp. 165-189
Persistent link: https://www.econbiz.de/10012800717
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