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~subject:"Service quality"
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Service quality
Innovationsmanagement
37,201
Innovation management
34,137
Innovation
20,551
Qualitätsmanagement
16,870
Quality management
14,462
Theorie
4,786
Theory
4,734
Deutschland
4,297
Produktentwicklung
3,962
Germany
3,934
New product development
3,609
Unternehmenserfolg
3,351
Firm performance
3,301
Technischer Fortschritt
3,214
KMU
3,170
SME
3,164
Technological change
3,092
Wissensmanagement
2,988
Knowledge management
2,868
Dienstleistungsqualität
2,679
Strategisches Management
2,659
Wissenstransfer
2,400
Knowledge transfer
2,385
Strategic management
2,379
USA
2,306
Industrie
2,284
Organizational change
2,270
Organisatorischer Wandel
2,253
Manufacturing industries
2,233
United States
2,215
Industrieforschung
1,952
Industrial research
1,920
innovation
1,908
Unternehmensnetzwerk
1,867
Business network
1,858
Unternehmensgründung
1,777
Prozessmanagement
1,749
Open innovation
1,746
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Bruhn, Manfred
34
Shahin, Arash
17
Prybutok, Victor R.
12
Rahman, Zillur
12
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Medeiros, Denise Dumke de
7
Melo, Fagner José Coutinho de melo
7
Dwivedi, Yogesh Kumar
6
Rust, Roland T.
6
Stauss, Bernd
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Dreyer, Axel
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Albuquerque, André Philippi Gonzaga de
4
Amorim, Marlene
4
Aobdia, Daniel
4
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Hochschulrektorenkonferenz
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IGI Global
8
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
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Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
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European Society for Opinion and Marketing Research
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Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
96
International journal of productivity and quality management : IJPQM
71
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
58
Quality management journal : QMJ
47
Total quality management & business excellence
44
International journal of quality and service sciences
32
International journal of services and operations management
30
International journal of hospitality management
26
International journal of production research
24
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
Journal of health organization and management
20
The service industries journal
20
Benchmarking : an international journal ; BIJ
18
Health care management review : HCM review
18
Journal of retailing and consumer services
18
International journal of contemporary hospitality management
15
Journal of business research : JBR
15
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
European research studies
14
International journal of business information systems : IJBIS
14
International journal of services and operations management : IJSOM
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Service business
13
International journal of production economics
12
The accounting review : a publication of the American Accounting Association
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Journal of hospitality marketing & management
11
The journal of services marketing
11
Benchmarking : an international journal
10
International journal of services and standards
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Business process management journal
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
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ECONIS (ZBW)
2,669
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1
Continuous Improvement : Qualität optimieren und Kundenzufriedenheit garantieren
Kasulke, Stephan
- In:
Kundenzufriedenheit im IT-Outsourcing : das Optimum …
,
(pp. 41-52)
.
2014
Persistent link: https://www.econbiz.de/10010355833
Saved in:
2
Bessant's continuous improvement model : revisiting and revising
Fryer, Karen
;
Ogden, Susan
;
Anthony, Jiju
- In:
International journal of public sector management : IJPSM
26
(
2013
)
6
,
pp. 481-494
Persistent link: https://www.econbiz.de/10009792441
Saved in:
3
Continuous quality improvement in a Maltese hospital using logical framework analysis
Buttigieg, Sandra C.
;
Gauci, Dorothy
;
Dey, Prasanta Kumar
- In:
Journal of health organization and management
30
(
2016
)
7
,
pp. 1026-1046
Persistent link: https://www.econbiz.de/10011550695
Saved in:
4
How Lean Six Sigma Principles improve hospital performance
Honda, Ana Carolina
;
Bernardo, Vitor Zanetti
;
Gerolamo, …
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 70-82
Persistent link: https://www.econbiz.de/10012309062
Saved in:
5
Continuous improvement planning through sustainability assessment of product-service systems
Negri, Elisa
;
Holgado, Maria
;
Wagner, Dirk
;
Grefrath, …
- In:
International journal of productivity and quality …
18
(
2016
)
2/3
,
pp. 168-190
Persistent link: https://www.econbiz.de/10011582369
Saved in:
6
How Lean Six Sigma principles improve hospital performance
Honda, Ana Carolina
;
Bernardo, Vitor Zanetti
;
Gerolamo, …
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 70-82
Persistent link: https://www.econbiz.de/10011976324
Saved in:
7
Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
Teixeira, André L.
;
Alliprandini, Dário H.
;
Aparecida …
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
Saved in:
8
Servicequalität
Dreyer, Axel
- In:
Kulturmarketing
,
(pp. 175-190)
.
2008
Persistent link: https://www.econbiz.de/10003682137
Saved in:
9
Lean Management im Service : vom Kärcher Produktionssystem (KPS) zum Kärcher Service System (KSS)
Springer, Roland
;
Asch, Markus
- In:
International Management
,
(pp. 362-382)
.
2013
Persistent link: https://www.econbiz.de/10010380171
Saved in:
10
Strukturierte Identifikation und Auswahl der besten HR-Dienstleister
Seidel, Lasse
;
Jaeger, Stefan
- In:
Innovationen im Personalmanagement : die spannendsten …
,
(pp. 377-393)
.
2014
Persistent link: https://www.econbiz.de/10010422759
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