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~subject:"Service quality"
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Service quality
Consumer behaviour
83,817
Konsumentenverhalten
81,367
Vertrauen
17,166
Confidence
16,547
Theorie
16,316
Theory
15,937
Cognition
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Dienstleistungsqualität
4,647
Brand
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Emotion
4,233
Einzelhandel
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4,191
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4,087
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Han, Heesup
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Usman, Osly
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McColl-Kennedy, Janet R.
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Balaji, M. S.
14
Line, Nathaniel D.
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Prybutok, Victor R.
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13
Bilgihan, Anil
12
Klaus, Philipp
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Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Patterson, Paul G.
9
Qu, Hailin
9
Sparks, Beverley
9
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9
Wong, IpKin Anthony
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Xu, Xun
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Ahn, Jiseon
8
Ali, Faizan
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Amin, Muslim
8
Carlson, Jamie
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7
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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European Foundation for the Improvement of Living and Working Conditions
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Friedrich-Schiller-Universität Jena
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IGI Global
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
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Journal of retailing and consumer services
240
International journal of hospitality management
219
Journal of business research : JBR
121
The journal of services marketing
111
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
79
Journal of travel and tourism marketing
66
Services marketing quarterly
66
The service industries journal
66
Journal of service research : JSR
51
Cogent business & management
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
40
Asia Pacific journal of marketing and logistics
36
Journal of service management
35
Tourism management : research, policies, practice
34
The international journal of bank marketing : IJBM
31
International journal of quality and service sciences
30
International journal of services, economics and management
29
International journal of services and operations management
27
Journal of air transport management
27
Journal of strategic marketing
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service research
26
Journal of Services Marketing
25
The TQM journal : the international review of organizational improvement
25
Journal of hospitality and tourism insights
24
Journal of retailing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management : IJSOM
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Marketing intelligence & planning
20
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ECONIS (ZBW)
4,643
Other ZBW resources
48
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1
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
2
Overconfident health workers provide lower quality healthcare
Kovacs, Roxanne J.
;
Lagarde, Mylene
;
Cairns, John A.
- In:
Journal of economic psychology : research in economic …
76
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012244286
Saved in:
3
The differential effects of online peer review and expert review on service evaluations : the roles of
confidence
and information convergence
Keh, Hean Tat
;
Sun, Jin
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 474-489
Persistent link: https://www.econbiz.de/10011951812
Saved in:
4
Assessing the effects of service variability on consumer
confidence
and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
5
The influence of mall shopping environment and motives on shoppers' response : a conceptual model and empirical evidence
Akroush, Mamoun N.
;
Abu-ElSamen, Amjad A.
;
Jaradat, …
- In:
International journal of services and operations management
10
(
2011
)
2
,
pp. 168-198
Persistent link: https://www.econbiz.de/10009313090
Saved in:
6
Customer responses to waits for online banking service delivery
Demoulin, Nathalie T. M.
;
Djelassi, Souad
- In:
International journal of retail & distribution management
41
(
2013
)
6
,
pp. 442-460
Persistent link: https://www.econbiz.de/10009770727
Saved in:
7
Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
Saved in:
8
Dominance of affective over cognitive customer satisfaction in satisfaction-loyalty relationship in service encounters
Sinha, P. K.
;
Mishra, Hari Govind
;
Kaul, Surabhi
-
2014
Persistent link: https://www.econbiz.de/10010337509
Saved in:
9
A socio-cognitive approach to customer adherence in health care
Snell, Lan
;
White, Lesley
;
Dagger, Tracey
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 496-521
Persistent link: https://www.econbiz.de/10010371637
Saved in:
10
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
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