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The mediating role of place attachment on the relationship between service quality and loyalty in the context of skiing

Theodorakis, Nicholas D.; Tsigilis, Nikolaos; … - In: International journal of sport management and marketing … 6 (2009) 3, pp. 277-291

Persistent link: https://www.econbiz.de/10003920288

Predicting spectators' behavioural intentions in professional football : the role of satisfaction and service quality

Theodorakis, Nicholas D.; Alexandris, Kostas; Tsigilis, … - In: Sport management review 16 (2013) 1, pp. 85-96

Persistent link: https://www.econbiz.de/10009700221

Destination image, sport event quality, and behavioral intentions : the cases of three World Sambo Championships

Milovanović, Ivana; Matić, Radenko; Alexandris, Kostas; … - In: Journal of hospitality & tourism research : JHTR ; the … 45 (2021) 7, pp. 1150-1169

Persistent link: https://www.econbiz.de/10012592358

Predicting spectators’ behavioural intentions in professional football: The role of satisfaction and service quality

Theodorakis, Nicholas D.; Alexandris, Kostas; Tsigilis, … - In: Sport Management Review 16 (2013) 1, pp. 85-96

The present study aimed to examine the relationships among service quality, satisfaction and spectators’ behavioural intentions, in the context of professional football. Using Gronroos’ (1984) theoretical framework, service quality was conceptualized in terms of technical (outcome) and...

Persistent link: https://www.econbiz.de/10010608571

Exploring the role of fitness instructors' interaction quality skills in building customer trust in the service provider and customer satisfaction

Glaveli, Niki; Papadimitriou, Dimitra; Karagiorgos, Thomas - In: European Sport management quarterly : ESMQ 23 (2023) 3, pp. 767-788

Persistent link: https://www.econbiz.de/10014283326