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Consumer segmentation analysis...
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Service quality
Consumer behaviour
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Electronic Commerce
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Journal of retailing and consumer services
242
International journal of hospitality management
217
Journal of business research : JBR
125
The journal of services marketing
110
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
79
The service industries journal
78
Journal of travel and tourism marketing
70
Services marketing quarterly
66
Journal of service research : JSR
53
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Service business
41
Journal of service management
35
Asia Pacific journal of marketing and logistics
33
Tourism management : research, policies, practice
32
International journal of electronic marketing and retailing : IJEMR
31
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
Journal of air transport management
29
International journal of services and operations management
27
International journal of services, economics and management
27
Journal of Services Marketing
27
Journal of retailing
27
Psychology & marketing
27
Journal of service research
26
Journal of the Academy of Marketing Science
26
Managing service quality : MSQ ; an international journal
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The TQM journal : the international review of organizational improvement
26
European journal of marketing : EJM
25
Journal of internet commerce
25
Total quality management & business excellence
25
Journal of hospitality and tourism insights
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Journal of strategic marketing
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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International journal of quality & reliability management
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International journal of services and operations management : IJSOM
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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ECONIS (ZBW)
4,928
Other ZBW resources
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RePEc
1
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1
An examination of attributes affecting consumers' perceptions of e-tailer quality
Sebastianelli, Rose
;
Tamimi, Nabil
- In:
Journal of internet commerce
12
(
2013
)
1/4
,
pp. 268-283
Persistent link: https://www.econbiz.de/10010248373
Saved in:
2
Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao
;
Su, Yong
;
Oh, Lih-Bin
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
Saved in:
3
Determinants of m-shopping quality on customer satisfaction and purchase intentions : the IS success model perspective
Chen, Lisa Y.
- In:
World review of entrepreneurship, management and …
9
(
2013
)
4
,
pp. 543-558
Persistent link: https://www.econbiz.de/10010230098
Saved in:
4
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
5
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
6
Meassevuring e-service quality, satisfaction and loyalty of customer in the online channel of the modern retail
Veloso, Cláudia Miranda
;
Magueta, Daniel
;
Sousa, Bruno
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10012601930
Saved in:
7
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
Saved in:
8
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
9
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
10
The role of communication channel in delivering service recovery in online shopping environment
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 59-76
Persistent link: https://www.econbiz.de/10011849121
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