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~subject:"Service quality"
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Service quality
Beschwerdemanagement
5
Complaint management
5
Spain
5
Beziehungsmarketing
4
Customer satisfaction
4
Kundenzufriedenheit
4
Relationship marketing
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Spanien
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Arbeitsleistung
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Dienstleistungsqualität
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Job performance
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Leistungsmotivation
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Work motivation
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Arbeitsverhalten
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Consumer behaviour
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Emotion
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Führungsstil
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Leadership style
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Lieferantenmanagement
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Organizational behaviour
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Perceived organizational support
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Salespeople
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Servant leadership
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Supplier relationship management
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Verhalten in Organisationen
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Wissenstransfer
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Work behaviour
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engineers
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intention to leave
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political skill
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Iglesias Argu͏̈elles, Víctor
3
Varela Neira, Concepción
3
Vázquez Casielles, Rodolfo
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European journal of marketing : EJM
1
Journal of financial services marketing : JFSM
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Service business
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ECONIS (ZBW)
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The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
2
Intentionality attributions and humiliation : the impact on customer behavior
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 901-923
Persistent link: https://www.econbiz.de/10010388104
Saved in:
3
Co-creation and service recovery process communication : effects on satisfaction, repurchase intentions, and word of mouth
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
Service business
11
(
2017
)
2
,
pp. 321-343
Persistent link: https://www.econbiz.de/10011732372
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