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~subject:"Service quality"
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Subject
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Service quality
Dienstleistung
5,391
Services
4,639
Classification
2,898
Klassifikation
2,401
Dienstleistungssektor
1,407
services
1,371
Service industry
1,287
Theorie
1,199
Theory
1,185
Innovation
902
Deutschland
880
Germany
788
Dienstleistungsqualität
646
classification
499
Relationship marketing
487
Beziehungsmarketing
477
Innovationsmanagement
470
Innovation management
429
Marketing
413
Welt
407
Consumer behaviour
406
World
403
USA
395
Konsumentenverhalten
390
Management
380
United States
379
Dienstleistungshandel
367
Trade in services
364
Dienstleistungsmanagement
340
Service management
336
Services marketing
334
Dienstleistungsmarketing
324
Unternehmensdienstleistung
297
Service innovation
296
Customer satisfaction
295
Business services
291
Industrie
278
Kundenzufriedenheit
274
EU-Staaten
263
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Online availability
All
Undetermined
298
Free
73
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Article
455
Book / Working Paper
190
Journal
6
Type of publication (narrower categories)
All
Article in journal
433
Aufsatz in Zeitschrift
433
Hochschulschrift
81
Thesis
65
Graue Literatur
32
Non-commercial literature
32
Aufsatz im Buch
21
Book section
21
Collection of articles of several authors
16
Sammelwerk
16
Arbeitspapier
15
Working Paper
15
Aufsatzsammlung
10
Case study
8
Fallstudie
8
Bibliografie enthalten
6
Bibliography included
6
Konferenzschrift
5
Handbook
4
Handbuch
4
research-article
4
Collection of articles written by one author
3
Conference paper
3
Forschungsbericht
3
Konferenzbeitrag
3
Lehrbuch
3
Sammlung
3
Textbook
3
Amtsdruckschrift
2
Bibliografie
2
Conference proceedings
2
Government document
2
Amtliche Publikation
1
Fallstudiensammlung
1
Festschrift
1
Guidebook
1
Ratgeber
1
Systematic review
1
conceptual-paper
1
Übersichtsarbeit
1
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Language
All
English
526
German
123
French
3
Finnish
1
Author
All
Bruhn, Manfred
9
Edvardsson, Bo
5
Huang, Ming-Hui
5
Paluch, Stefanie
5
Wirtz, Jochen
5
Benkenstein, Martin
4
Calabrese, Armando
4
Gallan, Andrew S.
4
McColl-Kennedy, Janet R.
4
Rayburn, Steven W.
4
Stauss, Bernd
4
Anderson, Sidney
3
Bitner, Mary Jo
3
Blau, Benjamin
3
Brown, Stephen Walter
3
Chase, Richard B.
3
De Jager, Johan W.
3
Debo, Laurens G.
3
Falk, Tomas
3
Fisk, Raymond P.
3
Gerstner, Eitan
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Helkkula, Anu
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
Kleinaltenkamp, Michael
3
Kowalkowski, Christian
3
Kunz, Werner H.
3
Mende, Martin
3
Ostrom, Amy L.
3
Pitardi, Valentina
3
Polese, Francesco
3
Russell-Bennett, Rebekah
3
Rust, Roland T.
3
Seppänen, Kaisa
3
Sharma, Piyush
3
Sousa, Rui
3
Toktay, L. Beril
3
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Verlag Dr. Kovač
3
Universität Potsdam
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Autohaus Buch und Formular
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
Fidschi
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Logos Verlag Berlin
1
Society of Service Science
1
Springer Fachmedien München GmbH
1
Springer Fachmedien Wiesbaden
1
Technische Universität Clausthal
1
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
1
Zukunftsinitiative Rheinland-Pfalz
1
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Published in...
All
The journal of services marketing
27
Journal of service management
25
Journal of service research : JSR
19
The service industries journal
17
Services marketing quarterly
15
International journal of hospitality management
14
SpringerLink / Bücher
14
Journal of service research
13
Journal of retailing and consumer services
11
Gabler Edition Wissenschaft
8
International journal of quality and service sciences
7
Journal of business research : JBR
7
International journal of services and operations management
6
Service business
6
European review of service economics and management
5
International journal of contemporary hospitality management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of services technology and management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of service theory and practice
5
Journal of service theory and practice : JSTP
5
Schriftenreihe innovatives Dienstleistungsmanagement
5
International journal of services, economics and management
4
Public management review
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Springer eBook Collection / Business and Economics
4
The journal of business & industrial marketing
4
Basler Schriften zum Marketing
3
Faculty & research / Insead : working paper series
3
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
Gabler Research
3
Gabler-Edition Wissenschaft
3
International journal of applied business and economic research
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of innovation management
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of air transport management
3
Journal of marketing
3
Journal of the Academy of Marketing Science
3
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Source
All
ECONIS (ZBW)
646
Other ZBW resources
5
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1
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651
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1
External audit quality : its meaning, representations and potential conflict in practice
Noor Adwa Sulaiman
- In:
Accounting, auditing & accountability journal
36
(
2023
)
5
,
pp. 1417-1440
Persistent link: https://www.econbiz.de/10014314430
Saved in:
2
A service sector
classification
schme using economic data
David, Alex Hugh
- In:
The service industries journal
34
(
2014
)
4
,
pp. 335-353
Persistent link: https://www.econbiz.de/10010344114
Saved in:
3
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
4
The new go-between
services
: peer-to-peer sharing platforms in hospitality
services
Bertrand, Daisy
;
Léo, Pierre-Yves
;
Philippe, Jean
- In:
European review of service economics and management
(
2019
)
2/8
,
pp. 17-53
Persistent link: https://www.econbiz.de/10012162884
Saved in:
5
Airport
classification
criteria based on passenger characteristics and terminal size
Adikariwattage, V.
;
Barros, Alexandre G. de
; …
- In:
Journal of air transport management
24
(
2012
),
pp. 36-41
Persistent link: https://www.econbiz.de/10009702363
Saved in:
6
The impact of workforce management systems on productivity and quality : a case study in the information and communication technology service industry
Calabrese, Armando
;
Capece, Guendalina
;
Costa, Roberta
; …
- In:
Knowledge and process management : the journal of …
20
(
2013
)
3
,
pp. 177-184
Persistent link: https://www.econbiz.de/10010127343
Saved in:
7
Critical characteristics for the implementation of mass-customized
services
Vidor, Gabriel
;
Medeiros, Janine Fleith de
;
Fogliatto, …
- In:
European business review : EBR ; the official journal …
27
(
2015
)
5
,
pp. 513-534
Persistent link: https://www.econbiz.de/10011443135
Saved in:
8
Increasing the effectiveness of benchmarking in the restaurant industry
Barrows, Clayton W.
;
Vieira, Edward T.
;
DiPietro, Robin B.
- In:
International journal of process management and …
6
(
2016
)
1
,
pp. 79-111
Persistent link: https://www.econbiz.de/10011559717
Saved in:
9
New approach based on proximity/remoteness measurement for customer
classification
Akhyani, Fatemeh
;
Birjandi, Alireza Komeili
;
Sheikh, Reza
; …
- In:
Electronic commerce research
22
(
2022
)
2
,
pp. 267-298
Persistent link: https://www.econbiz.de/10013263019
Saved in:
10
Classifying restaurants to improve usability of restaurant research
Farber Canziani, Bonnie
;
Almanza, Barbara
;
Frash, …
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1467-1483
Persistent link: https://www.econbiz.de/10011596273
Saved in:
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