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Assessing the determinants of customer happiness and customer loyalty in fast-food restaurant

Yapp, Emily H. T.; Bagos Wahyudi Amin Tohari - In: International journal of sustainable strategic … 9 (2021) 2, pp. 123-138

Persistent link: https://www.econbiz.de/10013257971

Applying expanded servicescape to the hotel industry

Lee, Seonjeong; Chuang, Ning-Kuang - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 4, pp. 771-796

Persistent link: https://www.econbiz.de/10013171233

Exploring the process of customer engagement, self-brand connections and loyalty

Naumann, Kay; Bowden, Jana - In: Problems and perspectives in management : PPM ; … 13 (2015) 1, pp. 56-66

Persistent link: https://www.econbiz.de/10010516997

Measurement and impact of customer experience in banking sector

Chahal, Hardeep; Dutta, Kamani - In: Decision 42 (2015) 1, pp. 57-70

Persistent link: https://www.econbiz.de/10010517230

Loyalty, quality and satisfaction in FMCG retail market does loyalty in retailing exist?

Nessim, Kattysamir; Thurn, Emmie; Gustafsson, David; … - In: Inventi impact: retailing & consumer services (2015) 1, pp. 1-8

Persistent link: https://www.econbiz.de/10011377364

Describing the relationships between tourist satisfaction and destination loyalty in a segmented and digitalized market

Neuts, Bart; Romão, João; Leeuwen, Eveline S. van - 2013

satisfaction and loyalty, especially with regard to a number of tourist subgroups. … tourist loyalty is well founded, recent progress in e-services has opened new opportunities for informing and attracting … visitors. This paper examines the potential effects of e-services in an inclusive model of destination loyalty towards the city …

Persistent link: https://www.econbiz.de/10010224808