Applying expanded servicescape to the hotel industry
Year of publication: |
2022
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Authors: | Lee, Seonjeong ; Chuang, Ning-Kuang |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 46.2022, 4, p. 771-796
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Subject: | expanded servicescape | hotel industry | loyalty | quality of life | satisfaction | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Lebensqualität | Quality of life | Kundenzufriedenheit | Customer satisfaction | Zufriedenheit | Satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
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