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~subject:"Service quality"
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Service quality
Efficiency
18,301
Effizienz
15,673
Hotel industry
6,563
Hotellerie
6,457
Theorie
5,666
Theory
5,593
efficiency
5,163
Technische Effizienz
3,321
Technical efficiency
3,305
Data envelopment analysis
2,871
Data-Envelopment-Analyse
2,746
Bank
1,817
USA
1,692
Productivity
1,691
United States
1,646
Produktivität
1,557
Deutschland
1,398
Germany
1,297
Consumer behaviour
1,067
Konsumentenverhalten
1,066
Schätzung
978
Estimation
961
Dienstleistungsqualität
937
Welt
843
Unternehmenserfolg
842
World
837
Firm performance
836
China
797
India
725
EU-Staaten
695
Customer satisfaction
692
Indien
692
Kundenzufriedenheit
684
EU countries
683
Competition
648
DEA
635
Wettbewerb
614
Innovation
604
Tourism employees
581
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30
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Han, Heesup
15
Karatepe, Osman M.
8
Sparks, Beverley
8
Torres, Edwin N.
8
Dabestani, Reza
7
Shahin, Arash
7
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Qu, Hailin
6
Shirouyehzad, Hadi
6
Caber, Meltem
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Assaker, Guy
4
Butters, R. Andrew
4
Cobanoglu, Cihan
4
Daskin, Mustafa
4
Dedeoğlu, Bekir Bora
4
Dobbie, Will
4
Fong, Lawrence Hoc Nang
4
Garber, Alan M.
4
Huan, Tzung-cheng
4
Hubbard, Thomas N.
4
Hung, Kam
4
Kim, Jinkyung Jenny
4
Lehto, Xinran Y.
4
Mattila, Anna S.
4
So, Kevin Kam Fung
4
Xu, Xun
4
Ariffin, Ahmad Azmi M.
3
Cham Tat Huei
3
Chen, Chiang-ming
3
Chen, Yong
3
Choi, Hyeyoon
3
Deming, David J.
3
Fongsuwan, Wanno
3
Fu, Xiaoxiao
3
Gao, Baojun
3
Grobelna, Aleksandra
3
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National Bureau of Economic Research
6
OECD
3
Books on Demand GmbH <Norderstedt>
1
Deutschland / Bundesministerium für Verkehr, Bau und Stadtentwicklung
1
Great Britain / Dept. of Employment
1
Laboratoire d'Économie Forestière, Département Sciences Sociales, Agriculture et Alimentation, Espace et Environnement (SAE2)
1
Organisation for Economic Co-operation and Development
1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
United States / Bureau of the Census
1
University College London / Department of Economics
1
Verlag Dr. Kovač
1
World Bank
1
World Bank Group
1
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Published in...
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International journal of hospitality management
141
International journal of contemporary hospitality management
53
Journal of hospitality marketing & management
47
Tourism management : research, policies, practice
40
Journal of travel and tourism marketing
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
The service industries journal
15
Tourism management perspectives : TMP
13
Journal of hospitality and tourism insights
11
Tourism economics : the business and finance of tourism and recreation
11
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Journal of retailing and consumer services
9
International journal of productivity and quality management : IJPQM
8
International journal of leisure and tourism marketing : IJLTM
7
International journal of services, economics and management
7
Enlightening tourism : ET ; a pathmaking journal
6
Journal for global business advancement : JGBA
6
Journal of vacation marketing : an international journal
6
NBER Working Paper
6
NBER working paper series
6
Total quality management & business excellence
6
Administrative Sciences : open access journal
5
Global business and finance review
5
International journal of quality & reliability management
5
International journal of services and operations management : IJSOM
5
Journal of business research : JBR
5
The journal of services marketing
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Tourism and hospitality research : THR
5
Tourism and hospitality research : the surrey quarterly review
5
Working paper / National Bureau of Economic Research, Inc.
5
Acta Universitatis Danubius / Oeconomica
4
Amfiteatru economic : an economic and business research periodical
4
European research studies
4
International journal of services and operations management
4
Inventi impact: service sector
4
Journal of vacation marketing
4
Service business
4
The Cornell hospitality quarterly
4
Tourism review : the official journal of the AIEST
4
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Source
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ECONIS (ZBW)
935
RePEc
3
Other ZBW resources
1
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1
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1
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
2
The trade-offs between
efficiency
and quality in the hospital production : some evidence from Shenzhen, China
Yang, Jinqiu
;
Zeng, Wu
- In:
China economic review : an international journal
31
(
2014
),
pp. 166-184
Persistent link: https://www.econbiz.de/10011288882
Saved in:
3
Do parents perceive the technical quality of public schools? : an activity analysis approach
López-Torres, Laura
;
Prior, Diego
- In:
Regional and sectoral economic studies : RSES
13
(
2013
)
3
,
pp. 39-60
Persistent link: https://www.econbiz.de/10010380181
Saved in:
4
A DEA based composite measure of quality and its associated data uncertainty interval for health care provider profiling and pay-for-performance
Shwartz, Michael
;
Burgess, James Francis
;
Zhu, Joe
- In:
European journal of operational research : EJOR
253
(
2016
)
2
,
pp. 489-502
Persistent link: https://www.econbiz.de/10011490366
Saved in:
5
A mixed ideal and anti-ideal DEA model : an application to evaluate cloud service providers
Azadi, Majid
;
Izadikhah, Mohammad
;
Ramezani, Fahimeh
; …
- In:
IMA journal of management mathematics
31
(
2020
)
2
,
pp. 233-256
Persistent link: https://www.econbiz.de/10012181878
Saved in:
6
The quality and
efficiency
of public service delivery in the UK and China
Zhu, Minyan
;
Peyrache, Antonio
- In:
Regional studies
51
(
2017
)
2
,
pp. 285-296
Persistent link: https://www.econbiz.de/10011711020
Saved in:
7
Incorporating Service Quality into Yardstick Regulation: An Application to the Peru Water Sector
Lin, Chen
;
Berg, Sanford
- In:
Review of Industrial Organization
32
(
2008
)
1
,
pp. 53-75
Persistent link: https://www.econbiz.de/10005701882
Saved in:
8
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
9
Factors affecting the hotel's service quality : relationship marketing and corporate image
Chen, Wen-jung
;
Chen, Mei-liang
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 77-96
Persistent link: https://www.econbiz.de/10010358258
Saved in:
10
Intermediaries and quality uncertainty : evidence from the hotel industry
Calveras, Aleix
;
Orfila, Francina
- In:
Tourism economics : the business and finance of tourism …
20
(
2014
)
4
,
pp. 727-756
Persistent link: https://www.econbiz.de/10010466857
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