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Service quality
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Manuscript received: October 2002/Final version received: July 2004
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International journal of hospitality management
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Job standardization and service quality : the mediating role of prosocial service behaviors
Tsaur, Sheng-hshiung
;
Wang, Chih-hung
;
Yen, Chang-hua
; …
- In:
International journal of hospitality management
40
(
2014
),
pp. 130-138
Persistent link: https://www.econbiz.de/10010388570
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The effect of social mission on service quality and brand image
Lin, Yi Hsin
;
Lin, Feng-Jyh
;
Wang, Kuo-Hsiung
- In:
Journal of business research : JBR
132
(
2021
),
pp. 744-752
Persistent link: https://www.econbiz.de/10012581658
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