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~subject:"Service quality"
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ТРАДИЦИИ И ПЕРСПЕКТИВЫ РАЗВИТИ...
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Service quality
Wettbewerb
33,615
Competition
33,613
Qualitätsmanagement
16,456
Quality management
15,219
Theorie
12,589
Theory
12,571
Standardization
7,573
Standardisierung
7,569
Deutschland
4,716
Germany
4,539
USA
3,903
Internationaler Wettbewerb
3,837
competitiveness
3,786
United States
3,776
International competition
3,748
EU-Staaten
3,275
EU countries
3,265
Dienstleistungsqualität
3,113
Welt
2,982
World
2,976
Innovation
2,900
Bank
2,720
Product quality
2,365
Produktqualität
2,357
Competitiveness
1,873
Regulierung
1,827
Spieltheorie
1,825
Game theory
1,809
Regulation
1,764
Industrie
1,750
Manufacturing industries
1,717
Wettbewerbspolitik
1,681
Competition policy
1,620
Supply chain
1,562
Lieferkette
1,555
Unternehmenserfolg
1,535
Firm performance
1,521
Deregulierung
1,367
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1,337
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Bruhn, Manfred
34
Siciliani, Luigi
28
Straume, Odd Rune
21
Propper, Carol
19
Shahin, Arash
16
Brekke, Kurt R.
13
Gravelle, Hugh
13
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Santos, Rita
10
Schreier, Gerhard
10
Antony, Jiju
9
Cellini, Roberto
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Gaynor, Martin
7
Hoxby, Caroline M.
7
Medeiros, Denise Dumke de
7
Rust, Roland T.
7
Bloom, Nicholas
6
Brekke, Kurt Richard
6
Chakraborty, Subhajit
6
Dwivedi, Yogesh Kumar
6
Melo, Fagner José Coutinho de melo
6
Seiler, Stephan
6
Stauss, Bernd
6
Van Reenen, John
6
Andrabi, Tahir
5
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Boone, Jan
5
Chandrasekaran, Aravind
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Das, Jishnu
5
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National Bureau of Economic Research
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IGI Global
8
OECD
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Springer Fachmedien Wiesbaden
3
Taylor and Francis.
3
World Bank
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Edward Elgar Publishing
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
Monopolkommission
2
Nomos Verlagsgesellschaft
2
Springer-Verlag GmbH
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Centralʹnyj bank Rossijskoj Federacii
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Centre for the Development of Vocational Training
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
71
The TQM journal : the international review of organizational improvement
64
International journal of quality & reliability management
58
Quality management journal : QMJ
48
Total quality management & business excellence
46
International journal of quality and service sciences
34
International journal of services and operations management
30
Auditing : a journal of practice & theory
25
International journal of hospitality management
24
International journal of production research
24
Beiträge zur Hochschulpolitik
20
Journal of retailing and consumer services
20
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Health care management review : HCM review
18
Amfiteatru economic : an economic and business research periodical
17
European research studies
15
International journal of contemporary hospitality management
15
Journal of air transport management
15
Journal of health economics
15
Managing service quality : MSQ ; an international journal
15
Cogent business & management
14
European journal of operational research : EJOR
14
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
The accounting review : a publication of the American Accounting Association
14
The service industries journal
14
International journal of production economics
13
Manufacturing & service operations management : M & SOM
13
Discussion paper / Centre for Economic Policy Research
12
International journal of services and operations management : IJSOM
12
International journal of services and standards
12
International journal of services, economics and management
12
Service business
12
Journal of business research : JBR
11
Socio-economic planning sciences : the international journal of public sector decision-making
11
Management science : journal of the Institute for Operations Research and the Management Sciences
10
NBER Working Paper
10
NBER working paper series
10
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ECONIS (ZBW)
3,114
Other ZBW resources
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1
ISO 9001 in health service sector : a review and future research proposal
Rakhmawati, Tri
;
Sik, Sumaedi
;
Astrini, Nidya Judhi
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 17-29
Persistent link: https://www.econbiz.de/10010351500
Saved in:
2
Changes occurred in a porcelain factory due to quality management system implementation
Sârb, Adina
;
Itul, Liliana
;
Popa, Maria
- In:
Oradea journal of business and economics
4
(
2019
)
1
,
pp. 47-55
Persistent link: https://www.econbiz.de/10012159491
Saved in:
3
QMS external quality auditors' competency requirements : perspectives from accredited certification bodies in Malaysia
Wahid, Roslina Ab
;
Tan, Peck-Leong
- In:
International journal of quality & reliability management
40
(
2023
)
7
,
pp. 1621-1646
Persistent link: https://www.econbiz.de/10014313843
Saved in:
4
Research on product quality control in Chinese online shopping : based on the uncertainty mitigating factors of product quality
Li, Bo
;
Wen, Decheng
;
Shi, Xiaodan
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 602-618
Persistent link: https://www.econbiz.de/10011305635
Saved in:
5
Quality assurance mapping in Greek service companies
Nikolaidis, Yiannis
;
Adamidou, Afroditi
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 431-454
Persistent link: https://www.econbiz.de/10011508255
Saved in:
6
Quality management as a part of CRM
Havliček, Karel
;
Břečková, Pavla
;
Zampeta, Vicky
- In:
European research studies : an international …
16
(
2013
)
4
,
pp. 15-27
Persistent link: https://www.econbiz.de/10011383338
Saved in:
7
Quality management internal auditing in small and medium-sized companies : an exploratory study on factors for significantly improving quality performance
Chiarini, Andrea
;
Castellani, Paola
;
Rossato, Chiara
; …
- In:
Total quality management & business excellence
32
(
2021
)
16
,
pp. 1829-1849
Persistent link: https://www.econbiz.de/10012694193
Saved in:
8
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...
Goharshenasan, Ali
;
Shahin, Arash
;
Esmaelian, Majid
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 116-134
Persistent link: https://www.econbiz.de/10011577593
Saved in:
9
Ensuring quality in higher education institutions : going beyond quality assurance system
Kwarteng, Albert Justice
- In:
International journal of productivity and quality …
36
(
2022
)
4
,
pp. 569-588
Persistent link: https://www.econbiz.de/10013370194
Saved in:
10
QMS external quality auditors' education framework : findings from an iterative Delphi study
Wahid, Roslina Ab
;
Grigg, Nigel Peter
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 1320-1340
Persistent link: https://www.econbiz.de/10013537691
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