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Dissatisfaction with services : the impact of satisfaction with service recovery on corporate image and future repurchase intention

Andreassen, Tor Wallin - 1997

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Factors affecting hotels' adoption of mobile reservation systems : a technology-organization-environment framework

Wang, Yi-Shun; Li, Hsien-Ta; Li, Ci-Rong; Zhang, Ding-Zhong - In: Tourism management : research, policies, practice 53 (2016), pp. 163-172

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Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market

Gupta, Ashish; Sahu, G. P. - In: International journal of business innovation and research 9 (2015) 4, pp. 375-395

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Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery

Ding, May-Ching; Ho, Ching-Wei; Lii, Yuan-Shuh - In: International journal of economics and business research 10 (2015) 1, pp. 1-17

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Preference and satisfaction level of consumers towards mobile network services

Murali, Regeena J.; Thangavel, N. - In: International journal of economic research 12 (2015) 2, pp. 247-256

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Challenges faced by banks in providing mobile banking services to the customers

Sobiya, S. L.; Thangavel, N. - In: International journal of economic research 12 (2015) 2, pp. 295-302

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Exploring the role of service quality and knowledge for mobile health services

Nisha, Nabila; Iqbal, Mehree; Rifat, Afrin; Idrish, Sherina - In: International journal of e-business research : an … 12 (2016) 2, pp. 45-64

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Net neutrality principles and its impact on quality of experience based service differentiation in mobile networks

Martínez, Luis; Álvarez San-Jaime, Oscar; Markendahl, Jan - 2015

The overall goal of the incorporation of QoE in the mobile networks deployment is related to optimizing end-user QoE, while making efficient use of network resources and maintaining a satisfied customer base that guarantees the commercial success of the provider's business model. However, the...

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The impact of service failure on brand credibility

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Product quality vs service quality in the mobile industry : is there a dominant driver of customer intention to switch providers?

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