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Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction
Siu, Noel Yee-Man; Zhang, Tracy Jun-feng; Kwan, Ho-yan - In: International journal of hospitality management 43 (2014), pp. 87-97
Persistent link: https://www.econbiz.de/10010427930
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Reference effects and customer engagement in a museum visit
Siu, Noel Yee-Man; Zhang, Tracy Junfeng; Kwan, Ho Yan - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 482-508
Persistent link: https://www.econbiz.de/10013164473
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The mediating role of postrecovery satisfaction in the relationship between justice perceptions and customer attitudes
Lee, Joseph Lok-Man; Siu, Noel Yee-Man; Zhang, Tracy … - In: Services marketing quarterly 39 (2018) 1, pp. 22-34
Persistent link: https://www.econbiz.de/10011804122
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Electronic service quality and routes to site commitment : the case of an online film ticketing service
Siu, Noel Yee-Man; Zhang, Jun-feng; Lam, Yim-yim - In: Journal of international consumer marketing 22 (2010) 3, pp. 293-307
Persistent link: https://www.econbiz.de/10003995609
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The roles of justice and customer satisfaction in customer retention : a lesson from service recovery
Siu, Noel Yee-Man; Zhang, Tracy Jun-Fheng; Yau, … - In: Journal of business ethics : JOBE 114 (2013) 4, pp. 675-686
Persistent link: https://www.econbiz.de/10009776404
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Servicescape elements, customer predispositions and service experience : the case of theme park visitors
Dong, Ping; Siu, Noel Yee-Man - In: Tourism management : research, policies, practice 36 (2013), pp. 541-551
Persistent link: https://www.econbiz.de/10009736141