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The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo; Moon, Tae Won; Han, Su-Jin - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
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Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo; Hyun Kyung Kim; Kim, Hanna - In: Service business 7 (2013) 1, pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
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Assessing the effects of perceived value and satisfaction on customer loyalty : a "green" perspective
Hur, Won-moo; Kim, Yeonshin; Park, Kyungdo - In: Corporate social responsibility and environmental management 20 (2013) 3, pp. 146-156
Persistent link: https://www.econbiz.de/10009761157
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Linking motivation, emotional labor, and service performance from a self-determination perspective
Hur, Won-Moo; Shin, Yuhyung; Moon, Tae Won - In: Journal of service research 25 (2022) 2, pp. 227-241
Persistent link: https://www.econbiz.de/10013268017
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How and when does job crafting contribute to franchised restaurant managers' service performance? : the moderation of headquarter control systems
Hur, Won-Moo; Shin, Yuhyung; Hwang, Hansol - In: Journal of service theory and practice 32 (2022) 3, pp. 378-399
Persistent link: https://www.econbiz.de/10013273024
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Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol; Hur, Won-Moo; Shin, Yuhyung; Kim, Young-Jin - In: The journal of services marketing 36 (2022) 4, pp. 612-625
Persistent link: https://www.econbiz.de/10013407575