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Service quality, customer satisfaction and loyalty : the moderating role of gender

Karatepe, Osman M. - In: Journal of business economics and management 12 (2011) 2, pp. 278-300

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An empirical investigation of psychological capital among flight attendants

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The impact of job insecurity on critical hotel employee outcomes : the mediating role of self-efficacy

Etehadi, Bahar; Karatepe, Osman M. - In: Journal of hospitality marketing & management 28 (2019) 6, pp. 665-689

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The effects of organizational and personal resources on stress, engagement, and job outcomes

Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin; Deitz, … - In: International journal of hospitality management 74 (2018), pp. 147-161

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Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry

Karatepe, Osman M.; Karadas, Georgiana - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1254-1278

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The effect of management commitment to service quality on job embeddedness and performance outcomes

Karatepe, Osman M.; Karadas, Georgiana - In: Journal of business economics and management 13 (2012) 4, pp. 614-636

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Relative efficacy of organizational support and personality traits in predicting service recovery and job performances : a study of frontline employees in Turkey

Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Tourism review : the official journal of the AIEST 65 (2010) 3, pp. 70-83

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The effect of employee recognition on restaurant employees' job embeddedness, knowledge sharing and service orientation : abusive supervision as a moderator

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Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness

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Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?

Kim, Taegoo; Karatepe, Osman M.; Lee, Gyehee; I, Seung jae - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1638-1657

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