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Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva; Santos, Christiane Pizzutti dos; … - In: The journal of services marketing 29 (2015) 1, pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
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The role of regulation and financial compensation on trust recovery
Gasparotto, Lisiane Santos; Pacheco, Natália Araújo; … - In: Australasian marketing journal 26 (2018) 1, pp. 10-16
Persistent link: https://www.econbiz.de/10011880447
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The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana; Broilo, Patricia Liebesny; Espartel, … - In: The journal of services marketing 31 (2017) 4/5, pp. 339-350
Persistent link: https://www.econbiz.de/10011742690