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~subject:"Service quality"
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Service quality
Konsumentenverhalten
79,172
Consumer behaviour
78,739
Beziehungsmarketing
25,195
Relationship marketing
25,167
Einzelhandel
17,630
Lieferantenmanagement
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Supplier relationship management
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Theorie
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Retail trade
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Theory
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Customer satisfaction
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13,635
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9,104
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8,762
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8,447
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8,444
Germany
8,064
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7,416
United States
7,113
Markenimage
7,061
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7,029
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6,688
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6,687
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6,506
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6,484
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6,111
E-commerce
5,886
Social Web
5,790
Social web
5,787
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5,262
Internet marketing
5,221
Markenartikel
4,567
Brand
4,562
Marketingmanagement
4,370
Marketing management
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3,810
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Han, Heesup
39
Mattila, Anna S.
34
Prentice, Catherine
27
Usman, Osly
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McColl-Kennedy, Janet R.
26
Prybutok, Victor R.
25
Sharma, Piyush
21
Bruhn, Manfred
20
Edvardsson, Bo
18
Balaji, M. S.
17
Jang, Soocheong
16
Shahin, Arash
16
Wong, IpKin Anthony
16
Gustafsson, Anders
15
Klaus, Philipp
15
Patterson, Paul G.
15
Gong, Taeshik
14
Hyun, Sunghyup Sean
14
Line, Nathaniel D.
14
Sparks, Beverley
14
Söderlund, Magnus
14
Gil Saura, Irene
13
Marimon, Frederic
13
Sreejesh, S.
13
Bilgihan, Anil
12
Grégoire, Yany
12
Hammerschmidt, Maik
12
Park, Jungkun
12
Van Vaerenbergh, Yves
12
Ali, Faizan
11
Amin, Muslim
11
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Hsu, Cathy H. C.
11
Propper, Carol
11
Qu, Hailin
11
Quach, Sara
11
Ringle, Christian M.
11
Akter, Shahriar
10
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National Bureau of Economic Research
6
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
Nomos Verlagsgesellschaft
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
Deutschland / Bundeswehr / Universität Hamburg
2
European Health Care Conference <2, 2011, Hamburg>
2
OECD
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IT Service Management Forum Deutschland
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
QUIS <11, 2009, Wolfsburg>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
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International journal of hospitality management
307
Journal of retailing and consumer services
305
Journal of business research : JBR
203
The journal of services marketing
181
The service industries journal
157
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
151
International journal of contemporary hospitality management
121
Journal of hospitality marketing & management
119
Services marketing quarterly
108
Journal of travel and tourism marketing
107
Journal of service research : JSR
83
Service business
81
Journal of air transport management
78
Tourism management : research, policies, practice
75
The TQM journal : the international review of organizational improvement
70
International journal of services and operations management
69
Cogent business & management
67
International journal of quality and service sciences
66
Journal of service management
65
Total quality management & business excellence
59
International journal of quality & reliability management
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
Asia Pacific journal of marketing and logistics
56
Managing service quality : MSQ ; an international journal
56
International journal of services, economics and management
53
International journal of productivity and quality management : IJPQM
51
The international journal of bank marketing : IJBM
50
Journal of the Academy of Marketing Science
44
Quality management journal : QMJ
44
Industrial marketing management : the international journal for industrial and high-tech firms
42
Journal of service research
42
Journal of Asian finance, economics and business : JAFEB
40
Journal of strategic marketing
39
Psychology & marketing
36
Journal of retailing
34
International journal of services and operations management : IJSOM
33
European journal of marketing : EJM
32
Marketing intelligence & planning
32
International journal of business information systems : IJBIS
31
Journal of service theory and practice : JSTP
31
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ECONIS (ZBW)
8,740
RePEc
20
EconStor
8
BASE
5
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1
The effects of relationship benefit on relationship quality and store loyalty from convergence environments : NPS analysis and moderating effects
Jang, Jae Hun
;
Kim, Sam Won
;
Lee, Yang Sun
;
Kim, Jongsung
- In:
Electronic commerce research
13
(
2013
)
3
,
pp. 291-315
Persistent link: https://www.econbiz.de/10010221239
Saved in:
2
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
3
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
4
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho
;
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
Journal of business research : JBR
122
(
2021
),
pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
Saved in:
5
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
6
Creating commitment and loyality behaviour among retailers : what are the roles of service quality and satification?
Davis-Sramek, Beth
;
Droge, Cornelia
;
Mentzer, John T.
; …
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
4
,
pp. 440-454
Persistent link: https://www.econbiz.de/10003926593
Saved in:
7
Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene
;
Ruiz Molina, Maria Eugenia
;
Servera …
- In:
The international review of retail, distribution and …
18
(
2008
)
5
,
pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
Saved in:
8
Technology readiness in a B2B online retail context : an examination of antecedents and outcomes
Vize, Róisín
;
Coughlan, Joseph
;
Kennedy, Aileen
; …
- In:
Industrial marketing management : the international …
42
(
2013
)
6
,
pp. 909-918
Persistent link: https://www.econbiz.de/10010211252
Saved in:
9
Does consumer gender influence the relationship between consumer loyalty and its antecedents?
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
4
,
pp. 1593-1604
Persistent link: https://www.econbiz.de/10011350484
Saved in:
10
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
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