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~subject:"Service quality"
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Service quality
Consumer behaviour
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Brand management
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3
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Dienstleistungsqualität
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Access-based services
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Jayasimha, K. R.
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Srivastava, Himanshu S.
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Journal of retailing and consumer services
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ECONIS (ZBW)
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Consumer advocacy : examining the feeling and doing following a failed service encounter
Jayasimha, K. R.
;
Srivastava, Himanshu S.
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 201-208
Persistent link: https://www.econbiz.de/10011629055
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2
Assessment of e-government service quality : an emerging market perspective
Sharma, Rajesh
;
Jayasimha, K. R.
- In:
The marketing review
16
(
2016
)
1
,
pp. 63-78
Persistent link: https://www.econbiz.de/10011597701
Saved in:
3
Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
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