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~subject:"Service quality"
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Hospital branding in Italy : a...
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Service quality
Italien
63,253
Italy
41,103
Brand management
17,682
Markenführung
17,268
Krankenhaus
13,349
Hospital
12,113
Kommunikation
11,937
Communication
11,480
Consumer behaviour
9,808
Konsumentenverhalten
9,743
Markenartikel
9,248
Deutschland
9,104
Brand
8,208
Markenimage
7,615
Germany
7,591
Brand image
7,514
Theorie
6,417
Theory
6,299
Frankreich
4,659
USA
4,621
Großbritannien
4,458
United States
4,351
United Kingdom
3,917
France
3,755
Relationship marketing
3,473
Beziehungsmarketing
3,464
Hospitality industry
3,418
Gastgewerbe
3,402
Health care
3,121
Gesundheitsversorgung
3,109
Schätzung
3,058
Estimation
2,881
Social Web
2,699
Social web
2,695
EU-Staaten
2,636
EU countries
2,588
Dienstleistungsqualität
2,472
Spanien
2,430
Gesundheitswesen
2,420
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573
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638
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89
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36
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18
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18
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16
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9
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8
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German
114
Italian
6
French
1
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Propper, Carol
36
Siciliani, Luigi
31
Van Reenen, John
23
Straume, Odd Rune
18
Bloom, Nicholas
16
Horwitz, Jill R.
16
Gravelle, Hugh
15
Gaynor, Martin
14
Kessler, Daniel P.
14
Brekke, Kurt R.
13
Wübker, Ansgar
13
Gowrisankaran, Gautam
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Doyle, Joseph J.
11
McFadden, Kathleen L.
11
Nichols, Austin
11
Town, Robert J.
11
Gruber, Jonathan
10
Gutacker, Nils
10
Staiger, Douglas
10
Gowen, Charles, III.
9
Grabowski, David C.
9
Huckman, Robert S.
9
Lu, Susan Feng
9
Milcent, Carine
9
Rahman, Momotazur
9
Chandrasekaran, Aravind
8
Lemos, Renata
8
Mennicken, Roman
8
Sadun, Raffaella
8
Eggleston, Karen
7
Geweke, John
7
Gobillon, Laurent
7
Graves, John A.
7
Hentschker, Corinna
7
Landrum, Mary Beth
7
Laudicella, Mauro
7
Prybutok, Victor R.
7
Saghafian, Soroush
7
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National Bureau of Economic Research
36
IGI Global
4
Taylor and Francis.
3
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Universität Potsdam
2
AOK-Bundesverband
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bertelsmann Stiftung
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Columbia University / Department of Economics
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Edward Elgar Publishing
1
Fachhochschule Bonn-Rhein-Sieg
1
Federal Reserve Bank of San Francisco
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forschungsinstitut zur Zukunft der Arbeit
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
Friedrich-Schiller-Universität Jena
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Philipps-Universität Marburg
1
Ruhr-Universität Bochum
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
University of Natal
1
Universität Duisburg-Essen / Mercator School of Management
1
Vytautas Magnus University
1
W. Kohlhammer GmbH
1
Wissenschaftliches Institut der AOK
1
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Published in...
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International journal of hospitality management
104
Health care management review : HCM review
79
International journal of contemporary hospitality management
43
Journal of health economics
41
Journal of health organization and management
38
Working paper / National Bureau of Economic Research, Inc.
38
Quality management journal : QMJ
36
Journal of hospitality marketing & management
35
NBER working paper series
35
NBER Working Paper
32
Journal of business research : JBR
29
The service industries journal
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
25
Journal of retailing and consumer services
24
The TQM journal : the international review of organizational improvement
24
Health marketing quarterly
23
Health economics
22
Journal of travel and tourism marketing
22
Services marketing quarterly
19
Discussion paper series / IZA
18
International journal of productivity and quality management : IJPQM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Tourism management : research, policies, practice
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Health care management science
16
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Total quality management & business excellence
16
International journal of quality and service sciences
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Discussion paper / Centre for Economic Policy Research
14
Ruhr economic papers
14
International journal of quality & reliability management
13
The European journal of health economics
13
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Service business
11
CHE research paper
10
International journal of health care finance and economics
10
International journal of services and operations management : IJSOM
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
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Source
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ECONIS (ZBW)
2,457
Other ZBW resources
19
BASE
2
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1
Operations research from 1913 to 2013 : the Ford assembly line to hospitality industry innovation
O'Neill, John
;
McGinley, Sean
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 663-678
Persistent link: https://www.econbiz.de/10010395538
Saved in:
2
Empirical nexus of
hospital
brand
gestalt, patient satisfaction and revisit intention
Mandagi, Deske W.
;
Rampen, Derby Chriestofle
; …
- In:
International journal of pharmaceutical and healthcare …
18
(
2024
)
2
,
pp. 215-236
Persistent link: https://www.econbiz.de/10014550359
Saved in:
3
This hotel is family-run! : enabling positive consumer response via perceived hospitableness
Scholl-Grissemann, Ursula
;
Kallmünzer, Andreas
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013328037
Saved in:
4
Servicescape navigation : a customer typology based on the wayfinding ability of Italian
hospital
visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
5
Customer responses to intercultural
communication
accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
6
Non-verbal
communication
in hospitality : at the intersection of religion and gender
Shahidul Islam, Mohammad
;
Kirillova, Ksenia
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146195
Saved in:
7
Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi
;
Taherikia, Fariz
;
Fakharian, Meysam
- In:
Journal of hospitality marketing & management
22
(
2013
)
5/6
,
pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
Saved in:
8
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
9
Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry
Zhang, Zili
;
Jiang, Minghui
;
Li, Xiangyang
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1364-1375
Persistent link: https://www.econbiz.de/10010208033
Saved in:
10
From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.
;
Testa, Mark R.
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
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