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~subject:"Service quality"
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Service quality
Tourismus
21,416
Tourism
21,396
South Africa
18,271
Südafrika
17,309
Customer satisfaction
15,578
Kundenzufriedenheit
13,992
Job satisfaction
13,819
Arbeitszufriedenheit
13,110
Satisfaction
11,129
Zufriedenheit
10,197
Erwartungsbildung
9,362
Expectation formation
9,272
Consumer behaviour
8,210
Konsumentenverhalten
7,993
Tourismuswirtschaft
7,803
Tourism industry
7,789
Theorie
7,026
Theory
6,937
Dienstleistungsqualität
6,727
Urlaubsverhalten
6,358
Holiday behaviour
6,337
Relationship marketing
6,057
Beziehungsmarketing
6,015
Lebensqualität
4,786
Deutschland
4,785
Quality of life
4,729
Germany
4,354
Schätzung
3,633
Welt
3,514
Estimation
3,500
World
3,462
USA
3,422
United States
3,283
Tourismusmarketing
3,053
Tourism marketing
3,041
Employee retention
2,871
Mitarbeiterbindung
2,871
Arbeitsverhalten
2,554
Work behaviour
2,545
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All
Undetermined
3,364
Free
1,187
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All
Article
6,118
Book / Working Paper
856
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All
Article in journal
5,686
Aufsatz in Zeitschrift
5,686
Aufsatz im Buch
169
Book section
169
research-article
160
Graue Literatur
90
Non-commercial literature
90
Hochschulschrift
82
Thesis
58
Arbeitspapier
57
Working Paper
57
Conference paper
54
Konferenzbeitrag
54
Case study
31
Fallstudie
31
Collection of articles of several authors
26
Sammelwerk
26
Konferenzschrift
15
Aufsatzsammlung
14
case-report
11
Article
10
conceptual-paper
10
review-article
10
Bibliografie enthalten
6
Bibliography included
6
Conference proceedings
6
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5
Sammlung
5
viewpoint
4
Bibliografie
3
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3
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3
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3
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3
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2
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1
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1
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1
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1
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1
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English
6,763
German
167
Undetermined
39
Spanish
4
French
2
Italian
1
Author
All
Han, Heesup
35
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
18
Shahin, Arash
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Ali, Faizan
11
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Amin, Muslim
10
De Jager, Johan W.
10
Edvardsson, Bo
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Karatepe, Osman M.
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Ashill, Nicholas J.
9
Gong, Taeshik
9
Gursoy, Dogan
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Kim, Woo Gon
9
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deidesheimer Gespräche zur Tourismuswissenschaft <2., 2015, Deidesheim>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Organisation of Islamic Cooperation / Standing Committee for Economic and Commercial Cooperation
1
Peter Lang GmbH
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
247
Journal of retailing and consumer services
221
Journal of business research : JBR
150
The journal of services marketing
134
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
111
Journal of hospitality marketing & management
100
International journal of contemporary hospitality management
99
Journal of travel and tourism marketing
92
Services marketing quarterly
80
Tourism management : research, policies, practice
77
Journal of air transport management
72
The TQM journal : the international review of organizational improvement
64
Service business
62
International journal of quality and service sciences
61
Cogent business & management
57
International journal of services and operations management
55
Journal of service research : JSR
53
Total quality management & business excellence
52
International journal of productivity and quality management : IJPQM
50
International journal of quality & reliability management
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of services, economics and management
48
Asia Pacific journal of marketing and logistics
46
Journal of service management
46
Managing service quality : MSQ ; an international journal
43
International journal of services and operations management : IJSOM
42
Quality management journal : QMJ
39
The international journal of bank marketing : IJBM
38
Journal of Services Marketing
37
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
31
International journal of electronic marketing and retailing : IJEMR
30
Tourism management perspectives : TMP
30
Journal of service research
29
Journal of the Academy of Marketing Science
29
Journal of hospitality and tourism insights
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
28
Journal of service theory and practice : JSTP
27
Marketing intelligence & planning
27
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Source
All
ECONIS (ZBW)
6,721
Other ZBW resources
199
RePEc
40
EconStor
10
BASE
4
Showing
1
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6,974
Sort
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date (newest first)
date (oldest first)
1
Authentic concepts : effects on tourist
satisfaction
Engeset, Marit Gundersen
;
Elvekrok, Ingunn
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
4
,
pp. 456-466
Persistent link: https://www.econbiz.de/10011296033
Saved in:
2
The effect of expecting to evaluate on quality and
satisfaction
evaluations
Ofir, Chezy
;
Simonson, Itamar
-
1999
Persistent link: https://www.econbiz.de/10001453931
Saved in:
3
Determining adventure tourist loyalty : mediating role of tourist
satisfaction
and quality of life
Rohman, Fatchur
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 255-265
Persistent link: https://www.econbiz.de/10012671378
Saved in:
4
Customer value : encounter
satisfaction
: overall
satisfaction
: examining the relationship in
tourism
destinations
Zouni, Georgia
;
Tsogas, Markos Marios H.
;
Lykoudi, …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10012178955
Saved in:
5
Effects of Motives on
Satisfaction
and Behavioral Intentions of Volunteers at a PGA Tour Event
Love, Adam
;
Hardin, Robin
;
Koo, Win
;
Morse, Alan L.
-
2014
The article discusses the relationship between volunteer motivation and volunteer
satisfaction
and behavioral intent at …
Persistent link: https://www.econbiz.de/10014144467
Saved in:
6
The effect of travel safety experience on passengers'
satisfaction
Deshwal, Pankaj
- In:
International journal of intelligent enterprise
9
(
2022
)
2
,
pp. 129-141
Persistent link: https://www.econbiz.de/10013256147
Saved in:
7
Modelling the relationship between attribute
satisfaction
, overall
satisfaction
, and behavioural intentions in Australian ski resorts
Hall, John
;
O'Mahony, Barry
;
Gayler, John
- In:
Journal of travel and tourism marketing
34
(
2017
)
4/6
,
pp. 764-778
Persistent link: https://www.econbiz.de/10011729246
Saved in:
8
Tourist loyalty and urban e-services : a comparison of behavioural impacts in Leipzig and Amsterdam
Romão, João
;
Leeuwen, Eveline S. van
;
Neuts, Bart
; …
-
2013
Persistent link: https://www.econbiz.de/10010245523
Saved in:
9
Service fairness, consumption emotions,
satisfaction
, and behavioral intentions : the experience of Chinese heritage tourists
Su, LuJun
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
30
(
2013
)
7/8
,
pp. 786-805
Persistent link: https://www.econbiz.de/10010246263
Saved in:
10
Dimensions and outcomes of experience quality in
tourism
: the case of Port wine cellars
Fernandes, Teresa
;
Cruz, Mariana
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
Saved in:
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