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~subject:"Service quality"
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Subject
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Service quality
Dienstleistungsqualität
21,064
Customer satisfaction
6,485
Kundenzufriedenheit
6,302
Trade in services
5,320
Dienstleistungshandel
5,317
Consumer behaviour
4,466
Konsumentenverhalten
4,422
Relationship marketing
4,019
Beziehungsmarketing
4,007
Qualitätsmanagement
2,608
Quality management
2,568
Wirtschaftsprüfung
2,528
Financial audit
2,521
Cloud Computing
2,347
Cloud computing
2,074
Dienstleistungssektor
1,943
Service industry
1,872
Krankenhaus
1,866
USA
1,854
Hospital
1,853
United States
1,821
Welt
1,686
World
1,668
Health care
1,630
Theorie
1,613
Gesundheitsversorgung
1,604
Theory
1,578
Deutschland
1,497
Germany
1,431
Gesundheitswesen
1,347
Health care system
1,326
Product quality
1,237
Produktqualität
1,226
IT-Dienstleister
1,204
IT service provider
1,196
service quality
1,196
Customer service
1,193
Kundenservice
1,136
India
1,046
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Online availability
All
Undetermined
8,410
Free
4,889
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All
Article
16,095
Book / Working Paper
5,701
Journal
15
Other
4
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All
Article in journal
14,123
Aufsatz in Zeitschrift
14,123
Graue Literatur
1,635
Non-commercial literature
1,635
Working Paper
1,355
Arbeitspapier
1,354
Aufsatz im Buch
1,069
Book section
1,069
research-article
585
Hochschulschrift
518
Thesis
395
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Aufsatzsammlung
102
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
case-report
39
conceptual-paper
33
review-article
28
viewpoint
22
Article
20
review
20
Reprint
18
Lehrbuch
17
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15
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14
Übersichtsarbeit
14
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13
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13
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13
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English
20,281
German
1,347
Undetermined
122
French
33
Spanish
12
Italian
10
Russian
10
Swedish
6
Finnish
4
Lithuanian
4
Polish
4
Danish
3
Dutch
3
Czech
1
Hungarian
1
Portuguese
1
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Author
All
Siciliani, Luigi
74
Propper, Carol
53
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
Shahin, Arash
30
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Sharma, Piyush
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Wirtz, Jochen
20
Wong, IpKin Anthony
20
Balaji, M. S.
19
Michas, Paul N.
19
Stauss, Bernd
19
Benkenstein, Martin
18
Chi, Wuchun
18
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All
National Bureau of Economic Research
178
OECD
37
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
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Published in...
All
International journal of hospitality management
436
Journal of retailing and consumer services
334
The service industries journal
294
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
177
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
140
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
122
International journal of quality and service sciences
118
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
111
Service business
107
Health care management review : HCM review
106
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Journal of service management
96
The accounting review : a publication of the American Accounting Association
95
Discussion paper series / IZA
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
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Source
All
ECONIS (ZBW)
20,911
Other ZBW resources
735
RePEc
120
BASE
26
EconStor
22
ArchiDok
1
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1
Monitoring and modelling service level agreement of multiple virtual machines in cloud computing
Al-Ghuwairi, Abdel-Rahman
;
Salah, Zaher
;
Alsarhan, Ayoub
; …
- In:
International journal of business information systems : …
27
(
2018
)
4
,
pp. 538-553
Persistent link: https://www.econbiz.de/10011856694
Saved in:
2
Dynamic changes of QoS parameters in cloud computing service level agreement
Al-Ghuwairi, Abdel-Rahman
;
Khalaf, Mohammad
;
Salah, Zaher
; …
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 73-90
Persistent link: https://www.econbiz.de/10012154597
Saved in:
3
AQINM : an adaptive QoS management framework based on intelligent negotiation and monitoring in cloud
Zeng, Saifeng
- In:
International journal of information technology and …
23
(
2024
)
1
,
pp. 33-47
Persistent link: https://www.econbiz.de/10015064844
Saved in:
4
Optimal contract design for cloud computing service with resource service guarantee
Kuo, Chia-Wei
;
Huang, Kwei-Long
;
Yang, Chao-Lung
- In:
Journal of the Operational Research Society : OR
68
(
2017
)
9
,
pp. 1030-1044
Persistent link: https://www.econbiz.de/10011799228
Saved in:
5
Exploring factors affecting service quality of ERP on cloud : a revelatory case study
Chauhan, Sumedha
;
Jaiswal, MP
- In:
International journal of business information systems : …
19
(
2015
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10011326747
Saved in:
6
Factors to measure the cloud service quality : a review
Dhingra, Sanjay
;
Agarwal, Rajesh
- In:
International journal of business information systems : …
41
(
2022
)
3
,
pp. 289-321
Persistent link: https://www.econbiz.de/10013460316
Saved in:
7
User QoS enhanced web service composition framework in cloud plattforms
Peng, Xiao
;
Liu, Dongbo
- In:
International journal of networking and virtual …
13
(
2013
)
4
,
pp. 351-364
Persistent link: https://www.econbiz.de/10010483936
Saved in:
8
Designing software as a service in cloud computing using quality function deployment
Abtahi, Amir-Reza
;
Abdi, Fahimeh
- In:
International journal of enterprise information systems …
14
(
2018
)
4
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011951573
Saved in:
9
A trust model of cloud computing based on quality of service
Manuel, Paul
- In:
Mathematics in business management : [International …
,
(pp. 281-292)
.
2015
Persistent link: https://www.econbiz.de/10011488429
Saved in:
10
Optimization-based resource allocation for software as a service application in cloud computing
Li, Chunlin
;
Liu, Yun Chang
;
Yan, Xin
- In:
Journal of scheduling
20
(
2017
)
1
,
pp. 103-113
Persistent link: https://www.econbiz.de/10011672021
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