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~subject:"Service quality"
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Service quality
Strategy
4,382
Kundenintegration
3,880
Customer integration
3,877
strategy
2,440
Strategie
2,000
Relationship marketing
1,521
Beziehungsmarketing
1,515
Innovation
1,213
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1,213
Innovation management
1,205
Consumer behaviour
1,177
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1,138
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1,075
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1,065
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1,026
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996
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905
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905
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771
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760
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635
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620
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611
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575
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501
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441
Markenführung
437
USA
427
Online-Marketing
407
Internet marketing
404
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373
Dienstleistungsqualität
371
Customer satisfaction
369
Kundenzufriedenheit
354
Lieferantenmanagement
351
Supplier relationship management
351
STRATEGY
325
Management
323
Customer value
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369
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Hollebeek, Linda D.
7
Le Nguyen Hau
7
Pham Ngoc Thuy
7
Witell, Lars
5
Edvardsson, Bo
4
Elg, Mattias
4
Engström, Jon
4
Mahr, Dominik
4
Palumbo, Rocco
4
Berenguer Contrí, Gloria
3
Carbonell, Pilar
3
Han, Heesup
3
Islam, Jamid Ul
3
Kandampully, Jay
3
Khan, Imran
3
McColl-Kennedy, Janet R.
3
Osei-Frimpong, Kofi
3
Parahoo, Sanjai K.
3
Rather, Raouf Ahmad
3
Tronvoll, Bård
3
Alamanos, Eleftherios
2
Altinay, Levent
2
Andreu, Luisa
2
Annarumma, Carmela
2
Anning-Dorson, Thomas
2
Auh, Seigyoung
2
Balaji, M. S.
2
Bolton, Ruth N.
2
Brady, Michael K.
2
Büttgen, Marion
2
Cambra-Fierro, Jesus
2
Cassia, Fabio
2
Chen, Ja-Shen
2
Cheung, Fung Yi Millissa
2
Choi, Laee
2
Ciuchita, Robert
2
Conduit, Jodie
2
Cossío-Silva, Francisco-José
2
Daunt, Kate L.
2
DiPietro, Robin B.
2
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International Conference on Services Management <North Cyprus)>
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
21
Journal of business research : JBR
18
Journal of service management
15
The service industries journal
12
International journal of hospitality management
11
The journal of services marketing
11
Service business
10
International journal of contemporary hospitality management
9
Services marketing quarterly
9
Public management review
7
Journal of the Academy of Marketing Science
6
Journal of health organization and management
5
Journal of service research
5
European journal of marketing
4
European journal of marketing : EJM
4
International journal of quality and service sciences
4
Journal of hospitality marketing & management
4
Journal of service research : JSR
4
Journal of service theory and practice : JSTP
4
Technological forecasting & social change : an international journal
4
The journal of business & industrial marketing
4
Australasian marketing journal
3
Cogent business & management
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
3
Journal of vacation marketing
3
Marketing Intelligence & Planning
3
Marketing intelligence & planning
3
The TQM journal : the international review of organizational improvement
3
The journal of consumer marketing
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Administrative Sciences : open access journal
2
Business process management journal
2
IEEE transactions on engineering management : EM
2
International Journal of Contemporary Hospitality Management
2
International journal of bank marketing
2
International journal of consumer studies
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of market research
2
International journal of productivity and quality management : IJPQM
2
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ECONIS (ZBW)
371
Other ZBW resources
12
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1
Please explain why it happened! : How perceived justice and customer
involvement
affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
2
Exploring the
involvement
-patronage link in the phygital retail experiences
Banik, Shanta
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012666000
Saved in:
3
Promoting customers'
involvement
with service brands : evidence from coffee shop customers
Kim, Soon-Ho
;
Lee, Seonjeong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 733-744
Persistent link: https://www.econbiz.de/10011801521
Saved in:
4
Antecedents of co-creation intention and their role in developing technology-based new services via customer
involvement
: a conceptual analysis
Sarmah, Bijoylaxmi
;
Rahman, Zillur
- In:
International journal of business excellence
15
(
2018
)
2
,
pp. 239-255
Persistent link: https://www.econbiz.de/10011954242
Saved in:
5
Motivating shoppers to come back : modeling consumer behaviour in retailer loyalty programs
Parahoo, Sanjai K.
- In:
Issues of business and law
4
(
2012
),
pp. 106-118
Persistent link: https://www.econbiz.de/10011288931
Saved in:
6
Competing patient and professional agendas in service development
Wainwright, David
;
Boichat, Charlotte
;
McCracken, Lance M.
- In:
Journal of health organization and management
28
(
2014
)
6
,
pp. 777-794
Persistent link: https://www.econbiz.de/10010436829
Saved in:
7
Does the nature of the relationship really matter? : an analysis of the roles of loyalty and
involvement
in service recovery processes
Cambra-Fierro, Jesus
;
Melero-Polo, Iguácel
;
Sese, Javier
- In:
Service business
9
(
2015
)
2
,
pp. 297-320
Persistent link: https://www.econbiz.de/10011384271
Saved in:
8
Role of
involvement
and commitment in sustaining firm-customer relationships : an empirical investigation
Parahoo, Sanjai K.
- In:
International journal of procurement management
6
(
2013
)
4
,
pp. 407-423
Persistent link: https://www.econbiz.de/10010207624
Saved in:
9
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
10
Servicescape irritants and customer satisfaction : the moderating role of shopping motives and
involvement
Démoulin, Nathalie
;
Willems, Kim
- In:
Journal of business research : JBR
104
(
2019
),
pp. 295-306
Persistent link: https://www.econbiz.de/10012105031
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