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When can empowering leadership foster intrinsic motivation and proactive performance in the tourism and hospitality industry? : a moderated mediation model
Abuelhassan Elshazly Abuelhassan; Alharbi, Sultan Sabar; … - In: International journal of hospitality management 122 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015072536
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Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng; Wang, Ying - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
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Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in Indi...
Popli, Sepna; Rizvi, Irfan A. - In: The journal of services marketing 29 (2015) 1, pp. 59-70
Persistent link: https://www.econbiz.de/10010531128
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Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas; Koritos, Christos; Daunt, Kate L.; … - In: Tourism management : research, policies, practice 77 (2020), pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
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The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan; Huan, Li; Liu, Shijie - In: International journal of hospitality management 111 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
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Impact of student perceived service quality and faculty transformational leadership on student satisfaction and student motivation : an empirical study
Agrawal, Nikhil; Sangwan, Dhruv; Prabhu, H. Mahesh - In: International journal of services and operations … 41 (2022) 3, pp. 343-356
Persistent link: https://www.econbiz.de/10013257527
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The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho; Yoo, Jaewon; Jung, Yeonsung - In: Journal of service theory and practice 32 (2022) 2, pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
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The influence of music on self-paced fitness consumers' perceived motivational qualities and optimal level of emotional state and satisfaction with exercise experience
Williams, Antonio S.; Park, Byungik; Pedersen, Zack P. - In: International journal of sport management and marketing … 23 (2023) 4, pp. 310-326
Persistent link: https://www.econbiz.de/10014311074
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Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien - In: International journal of hospitality management 53 (2016), pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
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The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa; Bufquin, Diego; Nalley, Michael E. - In: The Cornell hospitality quarterly 62 (2021) 2, pp. 261-275
Persistent link: https://www.econbiz.de/10012520151