Narrow search
Showing 1 - 4 of 4
Cover Image
Examining the impact of service quality : a meta-analysis of empirical evidence
Carrillat, François A.; Jaramillo, Fernando; Mulki, Jay P. - In: Journal of marketing theory and practice 17 (2009) 2, pp. 95-110
Persistent link: https://www.econbiz.de/10003827786
Cover Image
Let's laugh about it! : using humor to address complainers’ online incivility
Béal, Mathieu; Grégoire, Yany; Carrillat, François A. - In: Journal of interactive marketing 58 (2023) 1, pp. 34-51
Persistent link: https://www.econbiz.de/10014228864
Cover Image
In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
Chaney, Damien; Lunardo, Renaud; Saintives, Camille - In: Journal of retailing and consumer services 24 (2015), pp. 51-59
Persistent link: https://www.econbiz.de/10010528609
Cover Image
The evoking power of servicescapes : consumers' inferences of manipulative intent following service environment-driven evocations
Lunardo, Renaud; Roux, Dominique; Chaney, Damien - In: Journal of business research : JBR 69 (2016) 12, pp. 6097-6105
Persistent link: https://www.econbiz.de/10011597718