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Service quality
Malaysia
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Global business and organizational excellence : a review of research & best practices
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International journal of business innovation and research : IJBIR
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International journal of services and operations management
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ECONIS (ZBW)
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Service quality and innovation in Malaysian post offices : an empirical study
Kiumarsi, S.
;
Jayaraman, K.
;
Salmi Mohd Isa
- In:
Global business and organizational excellence : a …
35
(
2015/16
)
1
,
pp. 55-66
Persistent link: https://www.econbiz.de/10011392058
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The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
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The effect of service innovation on service loyalty in post offices
Shaian Kiumarsi
;
Salmi Mohd Isa
;
Jayaraman, Krishnaswamy
; …
- In:
International journal of business innovation and …
21
(
2020
)
1
,
pp. 108-127
Persistent link: https://www.econbiz.de/10012149128
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