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~subject:"Service quality"
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Service quality
Virales Marketing
356
Viral marketing
355
Online reviews
322
Internet marketing
293
Online-Marketing
290
Consumer behaviour
285
Konsumentenverhalten
285
Online retailing
252
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252
online reviews
231
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113
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27
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Borghi, Matteo
3
Mariani, Marcello M.
3
Gunasekar, Sangeetha
2
Huang, Xiankai
2
Law, Chun Hung Roberts
2
Li, Nao
2
Pan, Mengqiang
2
Sudhakar, Sooriya
2
Ye, Qiang
2
Zhang, Chenxi
2
Zhao, Cui
2
Acikgoz, Fulya
1
Ananthakrishnan, Uttara
1
Antipov, Evgeny A.
1
Anusree, M. R.
1
Armas-Cruz, Yaiza
1
Bai, Yanzhuang
1
Bilgihan, Anil
1
Binh Giang Nguyen
1
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Chen, Shan
1
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Davidson, Rob
1
Dibb, Sally
1
Dixit, Saurabh Kumar
1
Dong, Wang
1
Du, Hao
1
Enkawa, Takao
1
Esmerado, Joaquim
1
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1
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International journal of hospitality management
7
International journal of contemporary hospitality management
6
Tourism management : research, policies, practice
4
Journal of business research : JBR
3
International journal of production research
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of retailing and consumer services
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
The TQM journal : the international review of organizational improvement
2
EAG discussion papers
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems and e-business management : ISeB
1
Information technology & tourism
1
International Journal of Culture, Tourism and Hospitality Research
1
International journal of business information systems : IJBIS
1
International journal of electronic business : IJEB
1
International journal of logistics : research and applications
1
International journal of retail and distribution management
1
International journal of services and operations management : IJSOM
1
Journal of Hospitality and Tourism Technology
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of information & knowledge management : JIKM
1
Journal of management information systems : JMIS
1
Journal of public policy & marketing
1
Journal of retailing
1
Journal of service research
1
Journal of tourism, sustainability and well-being
1
Journal of travel and tourism marketing
1
Journal of vacation marketing
1
Marketing science
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Psychology & marketing
1
Quality management journal : QMJ
1
Remodelling Businesses for Sustainable Development : 2nd International Conference on Modern Trends in Business, Hospitality, and Tourism, Cluj-Napoca, Romania, 2022
1
Tourism and hospitality research : THR
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
57
Other ZBW resources
2
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1
Electronic word-of-mouth from video bloggers : the role of content quality and source homophily across hedonic and utilitarian products
Filieri, Raffaele
;
Acikgoz, Fulya
;
Du, Hao
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014294781
Saved in:
2
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
3
The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews
Ye, Qiang
;
Li, Huiying
;
Wang, Zhisheng
;
Law, Rob
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010252159
Saved in:
4
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
5
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
6
Understanding service quality attributes that drive user ratings : a text mining approach
Gunasekar, Sangeetha
;
Kumar, Deepak S.
;
Purani, Keyoor
; …
- In:
Journal of vacation marketing
27
(
2021
)
4
,
pp. 400-419
Persistent link: https://www.econbiz.de/10012624895
Saved in:
7
Who will stay with the brand after posting non-5/5 rating of purchase? : an empirical study of online consumer repurchase behavior
Ke, Dan
;
Zhang, Heci
;
Yu, Ning
;
Tu, Yanbin
- In:
Information systems and e-business management : ISeB
19
(
2021
)
2
,
pp. 405-437
Persistent link: https://www.econbiz.de/10012616912
Saved in:
8
Harvesting online reviews to identify the competitor set in a service business : evidence from the hotel industry
Ye, Fei
;
Xia, Qian
;
Zhang, Minhao
;
Zhan, Yuanzhu
;
Li, Yina
- In:
Journal of service research
25
(
2022
)
2
,
pp. 301-327
Persistent link: https://www.econbiz.de/10013268024
Saved in:
9
Monitoring hotel response management : a multidimensional approach
Armas-Cruz, Yaiza
;
Gil-Soto, Esperanza
;
Morini-Marrero, …
- In:
International journal of hospitality management
101
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271316
Saved in:
10
Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews
Shin, Seunghun
;
Nicolau, Juan Luis
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271648
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