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Comparison of quality management for externally sourced business services
Holschbach, Elmar - In: International journal of quality & reliability management 30 (2013) 5, pp. 530-570
Persistent link: https://www.econbiz.de/10009763311
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Quality management practices for business services from a buyer's perspective
Holschbach, Elmar - 2011
Persistent link: https://www.econbiz.de/10009407751
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Exploring quality management for business services from a buyer's perspective using multiple case study evidence
Holschbach, Elmar; Hofmann, Erik - In: International journal of operations & production … 31 (2011) 6, pp. 648-685
Persistent link: https://www.econbiz.de/10009231737