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~subject:"Service quality"
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Service quality
Consumer behaviour
21
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Beziehungsmarketing
20
Relationship marketing
19
Brand management
13
Markenführung
13
Brand image
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Markenimage
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KMU
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Malaysia
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SME
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Customer satisfaction
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Markenartikel
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Pakistan
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Quality management
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Unternehmenserfolg
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Callcenter
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Confidence
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Higher education institution
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New product development
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Produktentwicklung
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Qualitätsmanagement
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Social Web
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Social web
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Vertrauen
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Call centre
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Hedonic motivation
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Aslam, Wajeeha
2
Farhat, Kashif
2
Abdullateef, Aliyu Olayemi
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Arif, Imtiaz
1
Hasfizani Ariffin
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Khursheed, Marium
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Mokhtar, Sany Sanuri Mohd
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Salniza Md. Salleh
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International journal of business and systems research : IJBSR
1
International journal of business excellence : IJBEX
1
Market : review for marketing theory and practice
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi
;
Salniza Md. Salleh
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
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2
The roles of technology in enhancing service excellence in Malaysian higher education industry
Hasfizani Ariffin
;
Mokhtar, Sany Sanuri Mohd
;
Yusmani …
- In:
International journal of business excellence : IJBEX
27
(
2022
)
2
,
pp. 189-201
Persistent link: https://www.econbiz.de/10013336575
Saved in:
3
Impact of after-sales service on consumer behavioural intentions
Aslam, Wajeeha
;
Farhat, Kashif
- In:
International journal of business and systems research …
14
(
2020
)
1
,
pp. 44-55
Persistent link: https://www.econbiz.de/10012168722
Saved in:
4
The role of customer trust, service quality and value dimensions in determining satisfaction and loyalty : an empirical study of mobile telecommunication industry in Pakistan
Aslam, Wajeeha
;
Arif, Imtiaz
;
Farhat, Kashif
; …
- In:
Market : review for marketing theory and practice
30
(
2018
)
2
,
pp. 177-194
Persistent link: https://www.econbiz.de/10011994848
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