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Service quality
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Journal of retailing and consumer services
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International journal of hospitality management
217
Journal of business research : JBR
126
The journal of services marketing
110
International journal of contemporary hospitality management
81
Journal of hospitality marketing & management
81
Journal of travel and tourism marketing
70
Services marketing quarterly
69
The service industries journal
65
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
38
Journal of service management
33
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
30
Psychology & marketing
29
The international journal of bank marketing : IJBM
29
International journal of services and operations management
27
Journal of air transport management
27
Journal of service research
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services, economics and management
26
The TQM journal : the international review of organizational improvement
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Journal of hospitality and tourism insights
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Journal of Services Marketing
24
Journal of strategic marketing
24
Journal of retailing
23
Managing service quality : MSQ ; an international journal
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Journal of the Academy of Marketing Science
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
International journal of services and operations management : IJSOM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
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ECONIS (ZBW)
4,498
Other ZBW resources
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1
The influence of the source and valence of word-of-mouth information on post-failure and post-recovery evaluations
Hess, Ronald L. <Jr.>
;
Ring, Lawrence
- In:
Service business
10
(
2016
)
2
,
pp. 319-343
Persistent link: https://www.econbiz.de/10011722315
Saved in:
2
Exploring the impact factor o positive word-of-mouth influences satisied customers
Su, Yi-Liang
;
Lin, Tom M. Y.
;
Chang, Sue-Ting
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 430-444
Persistent link: https://www.econbiz.de/10011300157
Saved in:
3
Exploring the factors motivating e-service users'
WOM
behaviour
Li, Hongxiu
;
Liu, Yong
;
Suomi, Reima
- In:
International journal of services technology and management
19
(
2013
)
4/5/6
,
pp. 187-200
Persistent link: https://www.econbiz.de/10009791697
Saved in:
4
The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long
;
Liu, Chih-Hsing
;
Tseng, Tzu-Wen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
Saved in:
5
Service quality and price perception of service : influence on word-of-mouth and revisit intention
Liu, Chih-Hsing
;
Lee, Tingko
- In:
Journal of air transport management
52
(
2016
),
pp. 42-54
Persistent link: https://www.econbiz.de/10011602624
Saved in:
6
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
7
The impact of diurnal preferences on customer satisfaction, word of mouth and repurchasing : a study in Indian college online shoppers
Leung, Larry Sau Kei
- In:
Asia-Pacific journal of management research and innovation
16
(
2020
)
1
,
pp. 21-30
Persistent link: https://www.econbiz.de/10012210571
Saved in:
8
Complaint behaviour by third parties : exploring service quality, customer satisfaction and word-of-mouth in health clubs
Moreira, António Carrizo
;
Freitas da Silva, Pedro Miguel
- In:
International journal of sport management and marketing …
16
(
2016
)
3/6
,
pp. 152-171
Persistent link: https://www.econbiz.de/10011641960
Saved in:
9
Impact of trust in doctor caring, nurse caring and hospital administrative process on positive word of mouth : patient's and attendant's perceptions
AlOmari, Firas
;
Abu Bakar bin Abdul Hamid
- In:
International journal of business process integration …
10
(
2021
)
3/4
,
pp. 330-340
Persistent link: https://www.econbiz.de/10013450795
Saved in:
10
The impact of online shopping convenience on satisfaction, loyalty, and word-of-mouth in Indian context
Deshwal, Pankaj
;
Prakash, Shantanu
;
Agrawal, Isha
- In:
International journal of business and globalisation : IJBG
36
(
2024
)
1
,
pp. 27-38
Persistent link: https://www.econbiz.de/10015057559
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