Financial incentives are commonly used to encourage improvements in quality. However, the presence of spillovers can make managing these incentives difficult. Using a large, national dataset, we study the spillover effects of a national healthcare quality improvement policy, the Hospital...

Technologies that enable ``e-visits'' -- remote interactions between patients and physicians -- are touted as a way to improve and expand primary care. We study a setting in which a physician can divert some of the patient demand away from the office visits and into the e-visits, which utilize...

Secure messaging, or "e-visits," between patients and providers has increased sharply in recent years, and many hope they will help improve healthcare quality while increasing provider capacity. Using a panel dataset from a large healthcare system in the United States, we find that e-visits...