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How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David; Lentz, Patrick; Evanschitzky, Heiner - In: Journal of business research : JBR 64 (2011) 8, pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
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Discussion of "caste primacy of auditor choice and independence"
Haw, In-mu - In: The international journal of accounting : TIJA 55 (2020) 4, pp. 2080005-1-7
Persistent link: https://www.econbiz.de/10012437919
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A Tale of Two Intermediaries : Investment Banker–Auditor Social Ties and IPO Audit Quality
He, Xianjie - 2020
Firms undertaking an initial public offering (IPO) appoint investment bankers and auditors to certify information disclosed to investors. We examine the role that alma-mater ties between the two intermediaries play in shaping audit quality. Although some evidence suggests that information...
Persistent link: https://www.econbiz.de/10012848431
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The role of social motivations, ability, and opportunity in online know-how exchanges : evidence from the airline services industry
Bigné Alcañiz, J. Enrique; Ruiz Mafe, Carla; Andreu, Luisa - In: Service business 9 (2015) 2, pp. 209-232
Persistent link: https://www.econbiz.de/10011296061
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Challenges of marketing remote services in the health care sector
Paluch, Stefanie; Holzmüller, Hartmut H. - In: Proceedings / First International Symposium on Services …, (pp. 29-38). 2009
Persistent link: https://www.econbiz.de/10003862570
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Die Bedeutung Prosozialen Dienstleisterverhaltens für die Interaktionszufriedenheit des Kunden
Coenen, Christian - In: Positives Management : zentrale Konzepte und Ideen des …, (pp. 167-185). 2011
Persistent link: https://www.econbiz.de/10008778447
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Jenseits von Kennzahlen: Interaktionskompetenzen zur Steigerung der Dienstleistungsproduktivität
Bienzeisler, Bernd; Löffler, Theodora - In: Dienstleistungscontrolling, (pp. 211-229). 2005
Persistent link: https://www.econbiz.de/10003302048
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The impact of customer-to-customer interaction on cruise experience and vacation satisfaction
Huang, Jue; Hsu, Cathy H. C. - In: Journal of travel research : a quarterly publication of … 49 (2010/11) 1, pp. 79-92
Persistent link: https://www.econbiz.de/10003966178
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Interpersonal relationship, service quality, seller expertise : how important are they to adolescent consumers?
Wan, Wendy W. N.; Luk, Chung-leung; Fam, Kim Shyan; Wu, … - In: Psychology & marketing 29 (2012) 5, pp. 365-377
Persistent link: https://www.econbiz.de/10009547316
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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred; Schnebelen, Stefanie; Schäfer, Daniela B. - In: Industrial marketing management : the international … 43 (2014) 1, pp. 164-176
Persistent link: https://www.econbiz.de/10010359357